I sent a few emails to the few email addresses I could find on the web site, but never had a response... I have to say that in terms of After Sales Customer Service, I've seen a lot better... And from reading other threads, it looks like it's generalized throughout CrossRoads. My dealer says "no, you can't add a ladder", and won't even try to contact CrossRoads. As far as he's concerned, he's done with me, unless he can sell parts "at zero risk".
So, I don't have a ladder... I'll be looking for a 8' step ladder to get up on the roof at home.
2011 F-150 SuperCrew XLT, EcoBoost
2011 Sunset Trail ST27BH