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Old 05-11-2016, 01:55 PM   #1
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Join Date: Mar 2016
Location: NH
Posts: 394
Dealer did not disappoint

Yes you read correctly, the dealer did not disappoint me. They completely met their community reputation as I was afraid they would. I had hoped they would disprove their poor reputation. I contacted them a week before delivery to find out status of repairs. Much to my amazement I was told that the parts department neglected to order the parts for my rig. Mind you I took delivery on 5/2/2016 and they had since 3/19/2016 to fix the problems from my PDI/"We owe" list.

First let me say that I am grateful that my problems are not big problems that keep us from using the unit. They fixed a few things but not everything. One of the problems was the LED strip on the 11 foot awning was 1/2 dead. They replaced it! They replaced it with one they must have stolen from an 8 foot awning. They never got the multi-function remote. Entry door was not adjusted and door jam not touched up. A/C in bedroom still screams when turned on, (I think I can fix this I just have to look at it).

Spent the first weekend in the unit. So far we found the toilet seat broken, one of the supports on the underside. I hadn't even sat on it yet, my wife found it. Also the sink is under mounted. They didn't center the sink so there is a strip along the front edge where the water can run down into the little spice rack or whatever it is under the sink. Kept wondering why we were getting water under the sink.

UGH, it's not that it isn't perfect, it's that they didn't even address the items I had identified and now I found the problem with the toilet and kitchen sink. I'm going to give the dealer a few weeks to fix what's broken, they promised to send out someone to fix what they missed but I'm not holding my breath. I'm grateful that it isn't more serious, but at the same time annoyed. If they don't make it right I'll write to CR warranty about getting an independent repair person out to fix it and bill the dealer for the service charge.
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Old 05-11-2016, 09:06 PM   #2
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Wow.......just wow! The level of Shoddy workmanship from the factory is AMAZING. Then the sorry dealers. Something has got to be done to bring integrity and accountability into the RV Industry.
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Old 05-12-2016, 10:11 AM   #3
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I am overall thrilled with the 5th wheel and as I said, nothing is keeping me from using it.

The factories put these rigs together pretty fast. If they didn't find cost effective ways to manufacture many people wouldn't be able to afford them. I'm truly not upset about there being issues with the rig, it's more the dealer having six weeks to fix identified problems and not getting it done.

If they come through and send a repair person to fix what they were supposed to, I'm going to have to use a vacation day to meet them at the camper.
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Old 05-12-2016, 11:22 AM   #4
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We have had the issue of the under mount kitchen sink leaking a little water also. What I discovered on ours is that they didn't seal it good enough when they mounted it. As for the bedroom A/C being noisy, ours was pretty noisy too. So when we were at the rally last year I talked to the rep that was there about our A/C and he sent me a fan upgrade kit that lowered the noise levels but it's still a little noisy for my liking.
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