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Old 03-15-2013, 01:25 AM   #1
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I work for the Department of Defense, and while I was TDY in Ohio, I purchases a 2012 31SB. We have been happy with the trailer, but I was moved to Maryland and I am having a tough time finding a dealer to perform warranty work. Every dealer I contact will only work on the trailers they sell. Does anybody have any suggestions for Delaware, PA, MD or NJ dealers where warranty work can be done?
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Old 03-15-2013, 01:35 AM   #2
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Pretty sure any Camping World will do. it
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Old 03-15-2013, 02:00 AM   #3
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I wish. Only camping worlds selling the Crossroads brand trailer will perform warranty service. I have on located nearby in Swedesboro New Jersey and learned this morning they do NO warranty work. Even had Cross Roads contact them and talk to the General Manager. GM said he would have to "Farm the work out" causing extreme over costs and delays, so they declined.
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Old 03-15-2013, 02:11 AM   #4
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Just call the customer service number and they will direct you to the closest one, they even have some authorized mobile techs, I have those saved for emergencies.
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Old 03-15-2013, 02:14 AM   #5
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Yeah, I'm actually working with Bill Stout in customer service. He's recommending the same ones I can get off of their dealer locator web site, the same ones that are telling me they only work on trailers that were sold at their dealership. I found one in Souderton PA that is going to "attempt" to fit me in. I hope I can get this stuff resolved.
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Old 03-15-2013, 05:44 AM   #6
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if the place is in Soudeton, that will be Fretz RV . they are a very busy dealership as they handle 3 brand name campers Jayco, winnebago , and the sunset trail line made by CR . since the dealer that i bought my ST no longer handles that brand,, i take mine to them for the annual sealant inspection . very nice people to deal with . hope they can work it into their schedule .
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Old 03-15-2013, 12:46 PM   #7
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Forget the warranty as you can see it isn't worth the hassle. Just find a local rv service company and get er done.

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