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Old 09-15-2012, 01:29 AM   #1
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</span>TOPEKA, Ind. -- Don Emahiser, President of CrossRoads RV, announced a new initiative for the company on Monday, Sept. 10, 2012. The creation of the new Dealer Support Crew (DSC) marks the next evolution in CrossRoads’ continuing commitment to create the best dealer relationships in the industry.</span><br style="outline-style: n&#111;ne; outline-width: 0px; color: rgb51, 51, 51; font-family: Arial, Verdana, Tahoma, sans-serif; font-size: 12px; line-height: normal; : rgb255, 255, 204; "><br style="outline-style: n&#111;ne; outline-width: 0px; color: rgb51, 51, 51; font-family: Arial, Verdana, Tahoma, sans-serif; font-size: 12px; line-height: normal; : rgb255, 255, 204; ">The DSC team is focused on dramatically enhancing the relationship between CrossRoads and their dealers. The goal is more “touches? with CrossRoads dealers – and not just from the typical industry sales perspective. The DSC team will be visiting with dealers, at their locations, to assist with all aspects of business between the dealer and CrossRoads. These aspects will include, but are not limited to: Customer Service, Parts Support, Product Training, and Delivery Follow-up.</span><br style="outline-style: n&#111;ne; outline-width: 0px; color: rgb51, 51, 51; font-family: Arial, Verdana, Tahoma, sans-serif; font-size: 12px; line-height: normal; : rgb255, 255, 204; "><br style="outline-style: n&#111;ne; outline-width: 0px; color: rgb51, 51, 51; font-family: Arial, Verdana, Tahoma, sans-serif; font-size: 12px; line-height: normal; : rgb255, 255, 204; ">All current CrossRoads departments such as sales, customer service and accounting will remain unchanged; the new DSC team will perform a variety of additional beneficial tasks during dealer visits to help troubleshoot and/or enhance the relationship between CrossRoads and dealers.</span><br style="outline-style: n&#111;ne; outline-width: 0px; color: rgb51, 51, 51; font-family: Arial, Verdana, Tahoma, sans-serif; font-size: 12px; line-height: normal; : rgb255, 255, 204; "><br style="outline-style: n&#111;ne; outline-width: 0px; color: rgb51, 51, 51; font-family: Arial, Verdana, Tahoma, sans-serif; font-size: 12px; line-height: normal; : rgb255, 255, 204; ">“We feel the best way to understand our dealers is to work with them and see things from their point of view. The DSC team is a way to close that information gap and find new ways to strengthen our dealer relationships,? says Emahiser. “There are areas for improvement, like the delivery process. We would like the DSC to work with our dealers in launching a new delivery initiative focusing on making the delivery process of a CrossRoads brand the most exciting part of buying a new RV.?</span><br style="outline-style: n&#111;ne; outline-width: 0px; color: rgb51, 51, 51; font-family: Arial, Verdana, Tahoma, sans-serif; font-size: 12px; line-height: normal; : rgb255, 255, 204; ">



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Old 09-15-2012, 01:46 AM   #2
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Now if they could do something to improve the relationship between the dealer and his customer. My dealer won't even return a call or reply to an email. A very strange business model.
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Old 09-15-2012, 01:52 AM   #3
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Quote:
Originally Posted by albertr



Now if they could do something to improve the relationship between the dealer and his customer. My dealer won't even return a call or reply to an email. A very strange business model.

Sounds like our local Camping World - very hard to reach the service department - 99% of the time all you get is a voice mail in box for 1 of the 3 service reps.

My history - CrossRoads Reps - great communications - Camping World - poor communications.



Edited by: NorskeNY
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