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Old 03-28-2013, 12:16 AM   #1
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Old 03-28-2013, 12:29 AM   #2
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This is very serious!!
I have a 2013 Washington, with the Lippert 6 pt Landing system.
While setting up my unit, I had a complete system collasp of the front landing gear due to the legs being installed improperly.
Camping world was hired to raise my unit up off the ground and upon inspection of the area they discovered that the front legs were installed wrong.
My unit could have collasped on any day at any time that I have owned the unit for 5 weeks and 5 days.

PLEASE! I am posting this to make folks aware a possible issue that could be LIFE THREATENING.

I would have a unit inspected if you have this system installed. Hopefully My unit is the only on with this issue.


God Bless, Jim
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Old 03-28-2013, 12:38 AM   #3
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And the excellent quality control continues.......
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Old 03-28-2013, 12:51 AM   #4
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My list is so long with issues to be addressed. I am completly baffeled at the way they send these units out!!!!
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Old 03-28-2013, 01:42 AM   #5
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(((((( OUCH )))))) Man, I cannot imagine this, any info on the follow-up, from dealer/Crossroads, what kind of damage to unit? Glad no one injured!! Please keep us posted.
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Old 03-28-2013, 06:18 AM   #6
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No info yet from CR.!!!!!!!!!!!!
But, it only has been 3 days!!!!!!!!!!!!!!!!!!!!!!!!
I am getting over the shock of what happened, and now I need a whole lot of customer service.
Damage???? Cannot even closemy door at gas bottles.Bent frame I assume.
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Old 03-28-2013, 10:33 AM   #7
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There may be some benefit to filing a claim with the NHTSA here:

http://www.nhtsa.gov/

I'm kinda speechless. To be honest - I'd find a legal avenue to make them take the unit back and compensate you. After that, I'd be looking elsewhere.
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Old 03-28-2013, 11:02 AM   #8
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try:</span>

bstout@crossroadsrv.com</span>


or
mquinn@crossroadsrv.com</span>

or
CrossRoads RV president

Don Emahiser

demahiser@crossroadsrv.com
Take pictures of all the issues. Sent them to your CrossRoads rep.</span>
</span>
Wonder what happened to</span>12-point promise:</span>
</span>
  1. <li ="Ms&#111;normal">CrossRoads
    Direct

A big deal - we are authorized to administer not only our
warranty but the warranty of our vendors for the entire year. Having this in-house
will allow us to deliver quicker service times, happier dealers and more
satisfied retail owners. 2. </span><b style="line-height: 1.4;">Quick
Assist[/b]


An industry first - we provide each coach with two hours of
service time to quickly diagnose and fix issues without prior pre-authorization.
This dramatically shortens the time it takes our owners to get back on the
road. 3.</span><b style="line-height: 1.4;">24-Hour
Factory Support[/b]

We provide access to a CrossRoads employee, 24 hours a day
for timely, knowledgeable responses. 4. </span><b style="line-height: 1.4;">One-Hour
Work Authorizations[/b]

Our pledge to our dealers is to quickly and efficiently turn
around authorization times within one hour of the dealer request.
Edited by: NorskeNY
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Old 03-28-2013, 12:14 PM   #9
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WOW That is crazy!!! You can bet I will be taking a good look at my landing gear, just bought a 305SK last year at Hershey.
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Old 03-28-2013, 12:55 PM   #10
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now that just sounds flat out crazy. I would be giving them an earful. definitely use some of the links above. Also Tom Monatagues email is on this forum somewhere.
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Old 03-28-2013, 01:25 PM   #11
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Old 03-28-2013, 02:14 PM   #12
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This is one of those instances where you would be founded to hire an attorney and demand a full refund. Cross Roads should eat this one. There is no excuse for that.
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Old 03-29-2013, 12:31 AM   #13
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Jim -- Did the techs from Camping World tell you exactly where the landing gear failed? Was it up inside the front compartment of the camper where they are mounted? If so was it the mounting brackets not mounted properly or not torqued properly? You posted they said installed wrong, I was just curious if they were more specific!!!
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Old 03-29-2013, 12:54 AM   #14
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They explained it to me, but I was in not a very good mind set to undersand completly what they were saying.
Basicly, they said that it was installed incorrectly, the stops could never have worked the way it was installed, and it could have fallen at anytime in the past 6 weeks of our ownership.
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Old 03-29-2013, 12:57 AM   #15
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I wonder how many more of them are out there installed the same wrong way?
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Old 03-30-2013, 12:13 AM   #16
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Quote:
Originally Posted by C&amp;Jcampers

This is very serious!!
I have a 2013 Washington, with the Lippert 6 pt Landing system.
While setting up my unit, I had a complete system collasp of the front landing gear due to the legs being installed improperly.
Camping world was hired to raise my unit up off the ground and upon inspection of the area they discovered that the front legs were installed wrong.
My unit could have collasped on any day at any time that I have owned the unit for 5 weeks and 5 days.

PLEASE! I am posting this to make folks aware a possible issue that could be LIFE THREATENING.

I would have a unit inspected if you have this system installed. Hopefully My unit is the only on with this issue.


God Bless, Jim

Jim,
You should file a complaint with the NHTSA. Below is a link.

https://www-odi.nhtsa.dot.gov/ivoq/

Be specific that the problem is with the 6 pt leveling system. NHTSA may contact you. Once they add it to their database, other owners can see the issue. You may also let CR and Lippert know that the complaint has been filed, if they think other units might be affected, they are more likely to issue a "complimentary" recall before a forced NHTSA recall. Elsewhere on the website, you can also view existing recalls on CR vehicles.

Edited by: Dayle1
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Old 03-30-2013, 01:07 AM   #17
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When you say "collapsed" do you mean:
The legs telescoped together uncontrolled?
The legs disconnected from the trailer?
The legs bent?
The legs went out so far they fell apart?

I'll be interested in Lipperts/CR's take on this.
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Old 03-30-2013, 01:35 AM   #18
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X2
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Old 03-30-2013, 01:56 AM   #19
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Jim, when you say the 6-point landing system was improperly installed do you have any more information than that? How could someone identify an improperly installed 6-point landing gear system? I have a 2014 Washington on order with the 6-point landing gear option and knowing what to look for in regards to it being improperly installed would be important. Any info regarding what to look for would be great.
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Old 03-30-2013, 03:45 AM   #20
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System was self leveling. Front of camper above ground approx. 1 ft. In a nano second the trailer front end carshed to the ground. all I know as I have said before, upon inspection by a Camping World rep.
The legs were incorrectly installed and the system could have collasped at any time in the past 6 weeks.

What I see in my front storage compartmentis both legs are completely shoved up into the compartment, some venting to the battery is damaged and the front of the camper looks like it is bent in an upward direction.
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