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Old 06-26-2012, 02:58 AM   #1
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We bought from Layzee Acres several years ago and were thrilled with the dealership. We went back with friends recently and it didn't feel the same. They didn't seem to be the same friendly dealership. Wondered if it was just us or a bad day? Sign me disappointed.
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Old 06-26-2012, 04:42 AM   #2
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We bought there last year and things were o.kFixed minor issues myself so haven't had any issues to deal with other than refrigerator which they fixed when we were there for a couple of days at the campground.I do know they had a lot of trailers sold to get out,a friend of mine bought and had to wait two weeks to pick it up so they may be a bit burnt out ,but not excuse for not being friendly.
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Old 06-26-2012, 05:17 AM   #3
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We bought our unit there and I was happy with the sales end of the deal, but not so happy when we brought it in for warranty service. maybe these days they are more interested in number of units sold, rather than number of happy customers.



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Old 06-27-2012, 02:18 AM   #4
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We got ours last Augast and we had problem with the slide, I call them and they look after it the the next day for us they are very nice to deal with, we are happy with the service.
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Old 06-27-2012, 04:54 AM   #5
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Quote:
Originally Posted by happycampers
We bought our unit there and I was happy with the sales end of the deal, but not so happy when we brought it in for warranty service. maybe these days they are more interested in number of units sold, rather than number of happy customers.



I agree the sales end was great. The warranty end I am at my witts end. Back 4 times in 3 weeks for problems with rear slide and outdoor kitchen that were supposed to be corrected the first time. I finally had to temp. fix it myself and told them it will be back at the end of the season for proper fix.
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Old 06-29-2012, 11:47 PM   #6
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We purchased a 31RK in the fall of 2010. The sales end went well. Took the unit back (3.5 hr) drive in March of 2012 for warranty work and was not pleased. They had the unit for six weeks and really only repaired a couple of things. The service department knew of the issues from the fall of 2011 and were ordering parts. When they went to do the work, they then realized that they had the wrong items. They didn't bother to tell me that the repairs were not completed until the day I went to pick it up. There excuse was that there Service manager had quit and they were in transition. The first thing I hope they learn is communication.

I then had to make my own arrangments for the repairs in my own area (Woodstock, ON) and they sent the parts and paid a repair service to install them. If anyone in the Kitchener area is looking for a good service guy, try Don's RV Repair and ask for the owner Charlie. Very professional and easy to deal with.
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Old 06-30-2012, 12:29 AM   #7
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I think Lazy Acres grew too big, too fast. I agree, things are not as they were 2 years ago when we purchased our trailer. While they did deal with our warranty issues, it was a frustrating experience and required numerous trips back and forth to the dealership. When we had a minor issue in April of this year, they promised to locate the necessary part and get back to us in a "few days". After waiting several weeks, I found the part and did the repairs myself. Sign me disappointed too.



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Old 07-02-2012, 11:15 PM   #8
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I had some service done there this year with my 5er. Everything went well.

I do know they were having some staff issues which have now been worked out. They have a new women heading up their service department and she is fantastic. She really knows her stuff, made things happen and got things done.

Now the staff issues been dealt with, hopefully things will go well for everyone from here on in.
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Old 07-03-2012, 06:41 AM   #9
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That woman that you are referring to; is that Lee???




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Old 07-03-2012, 06:46 AM   #10
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Quote:
Originally Posted by happycampers
That woman that you are referring to; is that Lee???




Lee left thats why there was alot of problems begining of this year. She kept alot of details with her. Val is the new girl, she took on alot of work load. Regardless the issues I have had were nothing to do with the girls more the workman ship.
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