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Old 10-03-2014, 12:55 PM   #1
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Bubble in floor, Crossroads balking at paying for repair

My brand new Z1252TD had a few spots where the "floating floor" was bubbling up by the time we got home with it. We took it in for warramnty work to a great dealer close to our home that was the same Dealer family where we bought it. They have fixed all the other istems that were wrong except the floor! Crossroads only wants to pay 1.5 hours (150 bucks) to fix the flooring but the dealer indiucates to do it properly it will take 2 or more hours we are now stuck in a fight between the two as to whom is going to pay for this repair! Cetainly not me !? I just dropped 20 plus grand less than a month ago for it. Any suggestions?
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Old 10-03-2014, 06:13 PM   #2
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Contact crossroads customer service directly. Use the phone not email. Be firm but nice. Many have much better luck this way. Good luck.
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Old 10-04-2014, 07:38 PM   #3
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If it is only a month or so old. It is.clearly still under warranty. Call them on the phone every day to you get the answer they will pay for the repair....
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