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Old 04-19-2014, 01:46 PM   #1
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Excellent Crossroads Customer Service, Again!!

We just got our Z1 back from its last in warranty checkup.

Wallboard inside the door was bowed - fixed under warranty.
Roof Inspection went well - just touch up.
Tighten roof vent covers.

Dealer did very well dropped off Tuesday picked up Saturday Morning (today).
The dealer was very busy but easy to work with. The said they had no issues with Crossroads approval, etc.

Just passing a good experience.
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Gary & Angela - Kilo & Sierra (K9s) Southwest Ohio
2000 GMC Sierra - 2014 Z1 ZT211RD
2015 - 28 Nights - 2248.4 miles.

2014 - 47 Nights - 1445.8 miles.
2013 - 44 Nights -
2154.8 miles.

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Old 04-22-2014, 08:34 AM   #2
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Good to hear! I also like your sig pic...nice looking combo that I am sure drives well.
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Old 04-22-2014, 10:48 AM   #3
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Thanks. And yes it does very well. Last year the same combo went to Jekyll Island GA via I77 from Ohio.

Did well no major concerns.
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Gary & Angela - Kilo & Sierra (K9s) Southwest Ohio
2000 GMC Sierra - 2014 Z1 ZT211RD
2015 - 28 Nights - 2248.4 miles.

2014 - 47 Nights - 1445.8 miles.
2013 - 44 Nights -
2154.8 miles.

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Old 04-22-2014, 11:12 PM   #4
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Love hearing good reports.
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Old 04-30-2014, 12:56 PM   #5
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The large slide in our TT tore the vinel floor when bringing it in. looks like the slide is out of adjustment because the corner rest on the floor and was making a rub mark. The warranty ran out this month, go figure, but I called Crossroads and they are going to fix it under warranty. Customer service has definately improved for the better. Very happy Customer
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Old 05-06-2014, 03:52 PM   #6
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Quote:
Originally Posted by cw3jason View Post
The large slide in our TT tore the vinel floor when bringing it in. looks like the slide is out of adjustment because the corner rest on the floor and was making a rub mark. The warranty ran out this month, go figure, but I called Crossroads and they are going to fix it under warranty. Customer service has definately improved for the better. Very happy Customer
My experience is they promise more than they foolow through on.
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Old 05-06-2014, 09:37 PM   #7
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They fixed my slide and replaced the carpet because of rubbing while under warranty. It required them taking the slide all the way out to do the carpeting and then putting the slide back in. Not an easy or cheap repair but it was completely covered. That was 2 1/2 yrs ago. No issues since.
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