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05-22-2011, 10:21 AM
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#1
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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We went camping this weekend for the first time in our new 26BH. I pulled out the hide-a-bed on the leather sofa for the first time and noticed that it will not fold out level. I do not know if this is due to the floor being higher on the slide although I would figure they would account for that. Anyone else have this problem? Any solutions? Only thing I could figure was put blocks under the legs to make it level.
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06-02-2011, 12:32 PM
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#2
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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We just picked up our 2011 Sunset Trail 25RB. First time using it, we unfolded our hide-a-bed and also noticed the height difference. So far we have removed the factory legs / feet from the couch. It helped a bit, but still a pretty severe angle. Dealer currently trying to find a fix from the manufacturer. In the meantime, I am planning on measuring the height required under the two sets of legs from the bed to make it level and fabricating some sort of "risers", possibly covering them with some sort of carpet or material to prevent them from scratching floors. We don't anticipate using the hide-a-bed lots, so not huge issue, however would like to find a solution, none-the-less.
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06-02-2011, 12:40 PM
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#3
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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My dealer said that Crossroads switched manufacturers for their couches and the new manufacturer did not take into account the height difference in the floor on the slide. They have a kit that is suppose to come with them to make the legs the correct length. Mine did not have one so they are getting one for me. This will supposedly solve the issue.
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06-27-2011, 10:34 AM
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#4
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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06-27-2011, 11:20 AM
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#5
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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Have you had any better luck getting your kit than we have???
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06-28-2011, 05:45 AM
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#6
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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I dropped mine off this past saturday to have the brake issue addressed and they still do not have the kits. I told them I either wanted the kit or a new sofa that worked properly when I picked it up. I got an email from my salesman this morning saying they have 3 kits on the way. WTF, why couldnt that happen 2 months ago when I first brought the issue up?
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06-28-2011, 08:09 AM
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#7
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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Called Crossroads today and talked to a rep. I told her about your complaints as well as mine and how we all have the same common problem, we are all getting the run-a-round. I told her that Crossroads needs to acquire these kits from the sofa manufacturer and get them to the dealers. I would recommend you all call them as well and make a complaint. She was not aware that it was this big of problem. She was very nice and seemed like she was actually going to try and help. Time will tell...
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06-28-2011, 02:30 PM
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#8
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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couldn't agree more, why does it take multiple visits and inquiries to resolve these issues? By the way, what brake issues, just so I know what else to look for?
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06-28-2011, 02:33 PM
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#9
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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I was told that the sofa manufacturer won;t send "extra" kits to the dealers, they need to provide proof for each unit first. All I know is they better come through soon with some sort of resoltion to the problem!!!
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06-28-2011, 02:44 PM
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#10
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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Quote:
Originally Posted by Jakejack
couldn't agree more, why does it take multiple visits and inquiries to resolve these issues? By the way, what brake issues, just so I know what else to look for?
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The brakes would shudder on the camper when I applied them.
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07-07-2011, 05:28 AM
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#11
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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Still waiting for the sofa bed fix to be shipped to us! Not impressed!! I am starting to notice some brake shudder now as well.
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07-07-2011, 07:48 AM
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#12
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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I am getting pissed about this. The sofa manufacturer keeps telling my dealer they shipped them but they never show up. Crossroads needs to step up and take care of this.
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07-07-2011, 10:32 AM
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#13
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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Couldn't agree more! One would think that they do read this forum and would think that it might be in their best interest to fix the problem soon to protect their integrity? Or the dealers need to start to take more of a pro-active role.
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07-08-2011, 06:42 AM
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#14
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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Just got email from my dealer today saying kit had arrived, however no instructions on how to install it. I get it is a step in the right direction- finally.
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07-08-2011, 06:55 AM
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#15
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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Well that is good! I told the dealer that when they get the brakes fixed I either want the kit or a different sofa. This is prime camping season and I dont have time to mess around with ignorant people.
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07-09-2011, 11:25 AM
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#16
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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I hate to "burst your bubble", but I wasted fuel today driving to my dealership to pick up the dollar and a half worth of painted scrap metal that the couch manufacturer sent as a "fix" to this couch issue! (it would have been a dollar seventy five had they wasted a piece of paper, otherwise known as instruction sheet, showing how they fantasized this package of junk supposedly would actually fit and actually work as a cure to the problem!) There is NO WAY this will work, they are basically just trying to pull one over us owners. Judging by the no reply to my message that I sent to Crossroads through their "contact us" tab on their website, one can only assume that they are not interested in getting involved with fixing this problem! Perhaps they need some "legal influence" to become interested!!
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07-09-2011, 12:54 PM
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#17
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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I actually called them and they transferred me to the rep for my state. That sucks the damn thing does not work. So what exactly is it? Is it just extensions for the legs or what? I will be demanding a new sofa I think. I am not going to settle for some piece of crap afterthought fix.
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07-09-2011, 02:25 PM
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#18
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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All they sent were 4 pieces (about 8" long) of angle iron, drilled with holes, a carriage bolt with each piece. The angle iron will not fit either inside nor outside of the square legs (the ones at the mid-point of the bed). The frame at the foot of the bed is round, with no holes at all.
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07-10-2011, 01:45 PM
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#19
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Weekend Camper
Join Date: May 2011
Location: Southeast MO
Posts: 23
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So what are you going to do now? I think they should just replace the sofa. I do not want pieces of angle iron making indentions in my vinyl floor.
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07-10-2011, 02:43 PM
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#20
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Weekend Camper
Join Date: May 2011
Location:
Posts: 16
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I am about to give up, as there seems to be NO interest at any level in trying to solve the issue. Just keep memories like this in the data bank for future purchases I guess.
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