12 Point Promise

[Tim D]

12-Point Promise


CrossRoads RV offers a one-year warranty backed by our 12-Point Promise.

1. CrossRoads Direct
   
   A big deal - we are authorized to administer not only our warranty but the warranty of our vendors for the entire year. Having this in-house will allow us to deliver quicker service times, happier dealers and more satisfied retail owners.
2. Quick Assist
   
   An industry first - we provide each coach with two hours of service time to quickly diagnose and fix issues without prior pre-authorization. This dramatically shortens the time it takes our owners to get back on the road.
3. 24-Hour Factory Support
   
   We provide access to a CrossRoads employee, 24 hours a day for timely, knowledgeable responses.
4. One-Hour Work Authorizations
   
   Our pledge to our dealers is to quickly and efficiently turn around authorization times within one hour of the dealer request.
5. Emergency Parts List
   
   By providing our dealers a list of parts that 1) would render the coach unusable or 2) are frequently used, we can better ensure our dealers are prepared for potential issues and can get our owners back on the road without lengthy delays.
6. Dealer Stock (our claim, their part)
   
   Making it easy and efficient is what NGV is all about. Allowing our dealers to quickly diagnose using Quick Assist, then allowing them to submit a claim and use their in-house parts to fix the issue is designed to be quick and easy for everyone.
7. Dedicated Supplier Reps
   
   For added piece of mind, CrossRoads has partnered with the industry's largest supplier to provide unparalleled support by having two dedicated CrossRoads reps on staff to quickly resolve issues.
8. NGV Ownership Delivery Process
   
   We care - our NGV delivery process ensures our owners are not only comfortable with their purchase but they understand how to use, maintain and fully enjoy it.
9. DSC Support
   
   The Dealer Support Crew (DSC) is tasked with redefining the relationship between CrossRoads, our dealers and our retail owners. How, you ask? By increasing dealer visits from CrossRoads employees, by opening up lines of communication between Customer Service Departments, by enhancing the Delivery experience and finally making sure your CrossRoads product makes a great first impression by being Show Room ready.
10. Six-Month Ownership Satisfaction Guarantee
    
    Peace of Mind - Owners can bring their new purchase back to the selling dealer for a six month check-up on CrossRoads' dime to further enhance the ownership experience.
11. Show Room Ready Inventory
    
    To help ensure CrossRoads product makes a GREAT first impression, all CrossRoads sales staff and the newly formed DSC will inspect dealer inventory during visits to ensure our product is SHOW ROOM ready.
12. Coach-Net 24-Hour Roadside Assistance
    
    Each CrossRoads product comes standard with one year of Coach-Net for additional peace of mind while our customers are traveling.

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I have been looking all over for this. Most sites the links were no good and and had been deleted. Thought I would bring it over here for safe keeping.