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Old 08-04-2012, 08:08 AM   #1
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Hey Everyone,

Just bought a ST31BH 3 Weeks ago and it is leaking around one end of the Front Slide and around the rear slide as well. It is at the dealer for the second time already getting investigated. I have also had numerous other problems as well. The Bathroom door is delaminating, the finish is peeling of the outdoor kitchen, the brackets on the outdoor kitchen were falling off, When I used the sani flush for the first time it blew water all inside behind the fuse panel and closet ( the black valve/ elbow in there was faulty.

I have talked to crossroads and sent pics. However in the meantime it is frustrating because the trailer has now spent more time at the dealership than it has in my yard.

Has anyone else had problems with leaks and poor workmanship in the sunset trails ?

Any Idea's ?
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Old 08-04-2012, 11:57 AM   #2
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I had mine in the dealer for the biggest part of June for a leak around the slide. What bothers me is that they never really told me what the leak was. They sold me a slide awning and said that this would help,which makes no sense. I am sending crossroads a e mail tomorrow . Also my neighbor bought a sunset trail reserve also and he had a leak also.
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Old 08-04-2012, 11:58 AM   #3
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When you use the the sani flush you need to open the faucet in the bathroom. I saw that in the instructions.
As far as problems my is there for the 3 rd time the slide room does not work right. I gave them a list of items to fix mostly little things. Although a couple a few of the issues appeared to be a workmanship issue. For the most part we love it just annoying issues. We have a 30RE.
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Old 08-05-2012, 02:39 AM   #4
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We have a 30re, after purchase we went on a 2 week trip.

We had a laundry list when we got back, including a stressed cracked front cap, staples poking thru the roof, slide not working properly, Monoxide detector, lp detector, some delamination, tv booster antenna, and on and on. Oh both axles were replaced too.

Yes, they fixed it but when you buy a new RV,you shouldn't have to put up with this SORRY quality control and craftsmanship !

We like the look of the trailer and the floor plan, but wonder what else is screwed up that we can't see or haven't found !!

Paul
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Old 08-05-2012, 06:51 AM   #5
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I can't believe that they sold you a slide awning. They should have given them to you if they could not fix the leak.

I thought about getting slide awnings for both of my slides but only if they can't fix the leaks. However I am not paying for them. Crossroads or my dealer are going to come good for them or it will have to be time to lawyer up.

I realize we don't live in a perfect world where everything is great all of the time but when you buy a service or product from someone it should work 100% the way it is supposed to. You can't tell someone who owns a brand new car, trailer, boat, truck that sorry even though you have warranty we cannot fix your problem so you are SOL sorry and have a nice day.

As far as the Sani flush goes my black valve was cracked and the fittings were loose. The dealer got rid of the part and just hooked it direct. Works like a charm now.
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Old 08-16-2012, 05:48 AM   #6
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A quick update. I continued to have more problems. Thetrailer is at the dealer for thefourth time for slide leaks. We had to cut our recent trip short and the dealer agreed to refund us the money we lost for the trip. As well I have water running into the outdoor kitchen now.Then while at the dealer we went to put my rear slide out so they could take another look andthe slide would not work.


This time they say the leaks are fixed but it is the fourth time I heard that. Crossroads are giving me free slideawnings as good faith gesture providing I don't continue with legal proceedings to have my unit replaced completely. What a nightmare. I don't know if I should push to have the unit replaced or accept their offer.

Here is my list so far.




<b style="mso-bidi-font-weight: normal;">Delivery Issues<?: prefix = o ns = "urn:schemas-microsoft-comfficeffice" />[/b]







Kitchen Table Crack



Bathroom Door



Leather Valance torn







<b style="mso-bidi-font-weight: normal;">Other Cosmetic Issues[/b]







Back splash on kitchen counter bubbling and lifting



Back splash on outdoor kitchen peeling



Hinge Brackets falling off and loose on outdoor kitchen



Stripes missing on outside



Rear remote jack button falling off under carriage



Roof vent in bathroom was falling down



TV not installed straight



Dust boot on rear slide torn and rubbing



Wallpaper seams bubbling and starting to lift throughout.







<b style="mso-bidi-font-weight: normal;">More Serious Issues[/b]



<b style="mso-bidi-font-weight: normal;">[/b]



Sani flush was not installed correctly and filled closet

and electrical panel area with water



Both Slides leak



Outside kitchen leaks dripping down inside the door frame

work



Main breaker is tripping without much load on it



Fiberglass is starting to delaminate




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Old 08-16-2012, 07:04 AM   #7
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I think I would refuse the slide awnings and demand a new unit. With the amount of issues and possible future issues, especially damage from the water leakage a new unit is in order.
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Old 08-16-2012, 09:51 AM   #8
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Yep I would demand a new unit or proceed with legal action.
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Old 08-16-2012, 11:50 AM   #9
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Was the trailer taken to an RV show before you purchased it? May be a reason for all of the problems.

Try this contact point -Mark Quinn </span>mquinn@crossroadsrv.com

He helped me out with a bedroom slide issue.</span>
</span>
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Old 08-16-2012, 12:06 PM   #10
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The two slide awnings are probably less than $500 their cost. I agree with the others, push to have the unit replaced.
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