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Old 10-21-2014, 05:57 PM   #1
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Angry bought a 2014 crossroads

bought a 2014 crossroads . Just turned a year old last week. Bump out keeps leaking, replaced walls of bump out. Front seal on roof where cap meets leaked replaced front cap still leaking besides other issues. Patience wearing thin
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Old 10-21-2014, 08:22 PM   #2
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Who is doing the work, dealer or factory? I've read several good reports on here of good support from the Crossroads factory on issues like this one. In most cases, if you talk to them right, they will even arrange for transportation from your home to the factory and back. You'd better stay on top of them before you run out of warranty. Good luck!
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Old 10-22-2014, 05:21 AM   #3
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Horror story

Dealer is doing work. Crossroads called me. I have to call them back today
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Old 10-22-2014, 09:53 AM   #4
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Dealer is doing work. Crossroads called me. I have to call them back today
Wayne
make sure when you call the customer service people, at CR Factory, that you have them put everything that has transpired on your campers file...That way it will be an existing claim under warranty, plus CR will have the option as to whether they will use that dealer as a repair facility in the future...Because evidently your dealer has not been able to address your problems....
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Old 10-22-2014, 11:02 AM   #5
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Thanks for the advice sleepy t the dealer has all the records. All the work was warranty. Dealer had all the records. That had to get approval from cr they should have the records.
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Old 10-22-2014, 01:46 PM   #6
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My camper has.been back to crossroads 3 time for the same water leak. All work was.warranty. but I am out $700.00 for gas and days off work. I had to drive it there and pick it up. From Detroit MI.
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Old 10-22-2014, 01:51 PM   #7
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Same here hour each way to take it back to dealer
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Old 10-22-2014, 07:31 PM   #8
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Thanks for the advice sleepy t the dealer has all the records. All the work was warranty. Dealer had all the records. That had to get approval from cr they should have the records.
I wouldn't count on the dealer having the records, unless you can get a copy of them in your hands. Dealers can have a weak memory when it comes to stuff like this. RV warranty work and automobile warranty work are two completely different things.
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Old 10-22-2014, 07:42 PM   #9
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I take pictures, send a copy to both the dealer and to Crossroads. Request a receipt that the email has been received. (that's an option on your email)
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Old 10-23-2014, 05:36 AM   #10
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Thanks for all the help. Been in contact with CR. They have the history on the unit.
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