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Old 05-20-2012, 05:19 AM   #1
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We just returned home to MA. after picking up our 2006 Cruiser from theTopeka IN. facility. The repair staff replaced both sides and the back because of a delamination problem. We are very happy with the outcome of a possible costly repair. Crossroads goal is for customer satisfaction and we certainly are extremely satisfied. When the time comes for a new RV we will definitely go Crossroads.

Thanks again Crossroads RV

Daniel & Maryann Nunes

Plymouth MA.
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Old 05-21-2012, 06:54 AM   #2
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Good service makes a good camper great!...
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Old 05-21-2012, 06:56 AM   #3
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Amen to that!!!
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Old 05-21-2012, 07:29 AM   #4
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Daniel,
Nice to see a positive comment on here...so many negatives...I think we hear all the "bitching" we just never hear the good comments from people who are just 'pleased' and happy with their units...thanks for posting this.

Jim
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Old 05-21-2012, 09:12 AM   #5
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Daniel,
Nice to see a positive comment on here...so many negatives...I think we hear all the "bitching" we just never hear the good comments from people who are just 'pleased' and happy with their units...thanks for posting this.

Jim


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Old 05-22-2012, 12:51 AM   #6
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X3! We did a similar thing taking our 30SK to the factory for some minor stuff while we were traveling in that area. They did everything we asked and more. To top that off they couldn't have been nicer people
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Old 05-26-2012, 01:01 AM   #7
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This is my second time at the factory and i can't say enough positive about our treatment. Crossroads is definetly customer satisfaction conscious.
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Old 06-03-2012, 01:56 AM   #8
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We were there with a list of things to be care and before we finished reading the list to the manger they were already all over the trailer and all was done fast and good.
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Old 06-03-2012, 02:19 AM   #9
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Dan,
I visited my dealer yesterday showing him pictures of a small "ding" in my new unit. It is basically the aluminum skirt in the front driver's side. It is a 12' long piece of aluminum 19 inches wide. My dealer said if he orders it that it will cost a ton to ship, probably more than the part because of how they will have to package it so it doesn't bend or break. He then suggested when I'm at the rally that I take my unit to the factory and have them replace it, he said probably less than 1/2 hour of work. What I would like to know from you is did you call and make an appointment first? If so who did you speak with there, maybe I can cut some corners here. I will be returning to WI from NY on July 23rd and can actually drop it off then and leave it until the factory rally on the 26th. I just need to know that it will be done and ready for me to use for the rally at Shipshewana. Any and all information you can share would be most beneficial.

Thanks,
Jim
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Old 06-03-2012, 02:34 AM   #10
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Dan,
I visited my dealer yesterday showing him pictures of a small "ding" in my new unit. It is basically the aluminum skirt in the front driver's side. It is a 12' long piece of aluminum 19 inches wide. My dealer said if he orders it that it will cost a ton to ship, probably more than the part because of how they will have to package it so it doesn't bend or break. He then suggested when I'm at the rally that I take my unit to the factory and have them replace it, he said probably less than 1/2 hour of work. What I would like to know from you is did you call and make an appointment first? If so who did you speak with there, maybe I can cut some corners here. I will be returning to WI from NY on July 23rd and can actually drop it off then and leave it until the factory rally on the 26th. I just need to know that it will be done and ready for me to use for the rally at Shipshewana. Any and all information you can share would be most beneficial.

Thanks,
Jim

Hi Jim
Call janet fanning at1-888-2267496 or E-mail to herservice@crossroadsrv.com and ask her to transfer your call/email to Randy (service Manager),talk to him and make an appointment,the service is good and quick.
There is also a free spot with hookups across the factoryin caseyou arrive ahead and want to stay a night.
Take a look attheirwebsitehttp://www.crossroadsrv.com/owners/register.asp
Best of all,hope it helps
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