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Old 05-10-2011, 07:00 AM   #1
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I took my Cruiser to a Dometic service center at Randy's suggestion. The service center had a lot of resistance from Dometic to fix the problem. On Friday, I Googled "Dometic USA CEO" and up popped his email address. I forwarded the original email I had sent to the service center containing 6 GB of photo files of the problem with the a/c unit plus I expressed my displeasure with his company. Yesterday morning I got a call from the service center informing me that Dometic was shipping them a brand new replacement a/c for my Cruiser. The person at the service center said the Dometic contact told her that in his 25 years with Dometic he could "count on one hand the number of rusty a/c units" he had seen. One thing: Dometic will NOT pay for the labor to replace the a/c. I again called Randy and told him all this. Randy said that CR's bumper to hitch warranty would pay the labor cost to replace the a/c.



The bottom line in all this is that, once again, Randy comes through for a Crossroads owner. Why buy an RV from any other company?
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Old 05-10-2011, 08:04 AM   #2
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Good to know, best of luck to ya!

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Old 05-10-2011, 08:28 AM   #3
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What a company!...
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Old 05-10-2011, 03:05 PM   #4
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What did you find out was rusting and why? Sounds like Dometic came through as well after some "prodding"

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Old 05-10-2011, 11:34 PM   #5
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The frame for the coils at the rear of the a/c is rusting. Poor galvanizing in China.
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Old 05-11-2011, 12:25 PM   #6
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Art,



Glad to hear your problem is getting resolved. CR certainly does their part with minimal customer contact, too bad all of the suppliers aren't as responsive.
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