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08-14-2013, 06:52 AM
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#1
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Seasonal Camper
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
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Looking to discuss an issue I have, is Randy Mishler still the best bet to get it resolved? I left him a voicemail but have not heard back yet.
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Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)
SOB 5er
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08-14-2013, 08:05 AM
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#2
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Full Time Camper
Join Date: Aug 2010
Location: , RI
Posts: 1,164
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I do not believe anyone has been able to contact Randy in quite some time. I have seen other posts in that regard. Others who have more recent CR contacts should reply.
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Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
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08-14-2013, 08:43 AM
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#3
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Family Vacation Member
Join Date: Feb 2012
Location: Oklahoma
Posts: 131
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Call crossroads ask for customer service, then ask for Lynn . He has treated me right recently. On a big issue.
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2001 GMC HD 2500 8.1 liter Allison Trans
Hensley Arrow
Sunset Trails 30 RE
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08-14-2013, 08:50 AM
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#4
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Family Vacation Member
Join Date: Nov 2011
Location: Peace River, AB
Posts: 144
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Looked back in some posts and found one from "tator447". He stated he phoned Bill Hodge and received great results. Hope your issue gets resolved.
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08-14-2013, 10:22 AM
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#5
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Seasonal Camper
Join Date: Feb 2013
Location: ohio
Posts: 356
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Bill or Terry should be able to help you out. Calling seems to work better than emails. JMO. Terry resolved my issue.
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hondavalk
2008 Tundra 5.7L
2013 ST29SS
Reese DC
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08-14-2013, 10:59 AM
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#6
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Full Time Camper
Join Date: Jun 2011
Posts: 1,012
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Last time I e-mailed Bill Hodge was gone. Lynn contacted me and I was well pleased.
__________________
Clif and Millie
Ozzie (half a dog tall & 2 dogs long)
Mabank, TX
2009 Ford Lariat F350 SRW CC Diesel
2013 Cruiser CF305SK Patriot Edition
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08-14-2013, 11:02 AM
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#7
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Family Vacation Member
Join Date: Sep 2012
Location: Ontario Canada
Posts: 200
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Bill Hodge was great with me too. Got a malfunctioning radio upgraded, and some other minor issues repaired, no questions asked at the rally. Very impressed with customer service from him.
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2012 Z1 271BH
2009 F150,4.6 3V. 3.73LS,9.75"
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08-14-2013, 01:40 PM
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#8
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Seasonal Camper
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
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OK, I will call again tomorrow and see what I can get accomplished. Thanks!
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Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)
SOB 5er
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08-15-2013, 03:27 AM
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#9
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Seasonal Camper
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
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Well, Crossroads was very happy to forward me to Lippert. So no luck so far.
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Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)
SOB 5er
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08-15-2013, 03:43 AM
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#10
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Seasonal Camper
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
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Lippert would like to send me back to Crossroads. I can see where this is going.
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Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)
SOB 5er
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08-15-2013, 04:50 AM
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#11
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Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
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Lenny, the last I heard Randy had been moved to a more hands off position that does not have him answering phones and talking to customers like he use to. That is a shame but one of the decisions the new management made.
It looks like you are on the Crossroads/Lippert merry-go-round. They will both use the excuse you are out of warranty and on your own.
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17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
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08-15-2013, 05:41 AM
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#12
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Family Vacation Member
Join Date: Feb 2012
Location: Oklahoma
Posts: 131
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I have never saw any lippert components that I felt were of any quality.
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2001 GMC HD 2500 8.1 liter Allison Trans
Hensley Arrow
Sunset Trails 30 RE
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08-15-2013, 07:35 AM
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#13
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Family Vacation Member
Join Date: Feb 2011
Location: Albertville, AL
Posts: 101
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What seems to be the issue with your Seville, if you don't mind me asking?
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Jim & Linda with Candy Bar and Misty
'06 Chev 3500 DuraMax w/Banks
'10 Seville
'09 GL1800 Hannigan Trike
GSCM USN(Ret)
ALR,PGR,VFW 3788, AL460
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08-15-2013, 10:04 AM
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#14
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Seasonal Camper
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
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Well, when unhooked the pinbox hangs like this:
And when I hook up to the truck, it sits like this:
Broken frame in the front end. So, our camping season has been effectively ended. We had 3 more trips planned, but obviously are not going anywhere now.
Edited by: lenny
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Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)
SOB 5er
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08-15-2013, 10:17 AM
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#15
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Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
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Wow, you can see by the front set of bolts how much it is flexing.
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17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
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08-15-2013, 11:01 AM
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#16
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Seasonal Camper
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
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Yeah, not good. And of course, this is not a good time of year to get a major repair done. Everybody is backed up.
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Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)
SOB 5er
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08-15-2013, 11:10 AM
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#17
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Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
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Boyd, I really hope Crossroads or Lippert steps up to the plate and helps you out with this but by your earlier post about both of them pointing the finger at the other it doesn't appear they will. Plus Crossroads has some internal issues going on right now so I would imagine they are all on edge. Please keep us informed as to how this all plays out, and good luck.
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17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
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08-15-2013, 11:18 AM
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#18
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Seasonal Camper
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
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I certainly will keep everyone informed. Right now I am waiting for the service manager at the dealer we purchased from to return from holidays. I will call him Monday and go from there. Obviously how this plays out will play a large role in determining what brand we go with next.
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Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)
SOB 5er
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08-16-2013, 01:03 AM
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#19
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Weekend Camper
Join Date: Jun 2010
Location: East Central IN
Posts: 81
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Call Andi Miles at 260-593-2866. She is the front person for warranty matters.
Stan
__________________
Stan and Marg
1994 GMC SLE EC PU DRW 454 4:10 Posi
Hensley BD3 Prodigy
Trailair rotoflex pinbox and equaflex with wet bolts
2010 Cruiser CTX CF26RKX
Semper Fidelis '53-'61
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08-16-2013, 06:14 AM
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#20
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Full Time Camper
Join Date: Aug 2010
Location: , RI
Posts: 1,164
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Quote:
Originally Posted by nrausa
Call Andi Miles at 260-593-2866. She is the front person for warranty matters.
Stan
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X2 Had great support from Andie Miles, October 2012. So many changes at CR hope she is still available.
__________________
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
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