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Old 09-26-2013, 07:24 AM   #1
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We purchased a 2012 39SB Rushmore and really aren't happy with the service we are receiving. Not sure is the issues are with the dealership or the company. First problem we had was the shower hose was broke and no one noticed it when the prep was done. The side panel was dented but that was caused by the dealership and they fixed it. The living room tv quit working and now we're trying to get them to replace the tv with one that fits the same as the old one. The one they sent to replace it is much smaller and the tv doesn't cover the outlets. They want us to keep the tv and they will give us $100 because they don't stock a tv to replace it. That I don't understand. We moved the couch to see if we could switch it with the recliners and whenever it was being built stain from the overhead cabinets dripped on the carpet and it was just left.

What is wrong with quality control? I myself would never allow these things to happen. Where is the pride in the work and product you have going out the door? Don't get me wrong I love my 5th wheel but I'm not happy with how things are handled.

Any suggestions as to who we should contact or how to get this resolved?
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Old 09-26-2013, 02:01 PM   #2
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Disappointed to hear this and I hope you get your problems resolved. The one issue I had with my Cruiser they took care of right of way and that was out of warranty, but I don't recall who I dealt with. I would keep calling the service department and keep going up the chain til you get your problems resolved.

Good luck


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Old 09-26-2013, 03:10 PM   #3
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The tv is likely related to a change of stock. All RV companies tend to change up suppliers and items they place in the trailers sometime during the year. My 2011 interior is completely different from a different 2011 o saw later. Mine is very plain, the younger 2011 had beautiful sconces and darker prettier cabinetry, etc. Ours didn't come with a tv but I know its not unheard of for radios etc to change as well. The good news is they gave you money and a new TV towards replacing it yourself.

The shower hose should have been caught by the dealership. You didn't say broken how. Was it split like water got in it and froze during winter months, it fell during transport and hit something causing it to break, it was over tightenedand the connector stripped, just plain had a hole in it etc. Not sure if it was broken before or after arriving at the dealership.

The stain should not be on the carpet, make them replace this. That one is on crossroads and not the dealership. My carpet developed a hole from the slide rubbing it early on. Camping world replaced it under my crossroads warranty without any issues (other than the standard loss of tt for several weeks).

The dent is on the dealership and I would have raised heck about it.... That said ky dealership dented my tt but it was almost 2 yrs old at the time. I was extremely angry but accepted a monetary settlement since the damage was minor enough for us to fix with a rubber mallet and caulk.

I would contact crossroads customer service directly via phone if you are concerned. They tend to not answer emails. What is the dealership saying/doing. At this point they should have your trailer in fixing it. Understand most dealers take forever to do any kind of work. These problems do not sound bad. Sadly, in the RV world all new RVs (from pop up to class A and everything in between) have issues. This is industry wide and not manufacturer specific. It does not make it right or excuse it but it is rampant through the industry. Be glad your issues like mine were minor. I have seen some pretty serious issues on these and other forums. By serious I mean slide issues, leaks, structural issues, cabinets falling off walls. Some of these things I list were seen on crossroads forums, some on forest river, some were seen on open boards and were other brands. My point is get it fixed under warranty, try to establish a good rapport with your dealership and hope this is all the issues you will see. I wish you the best of luck.
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Old 09-27-2013, 01:42 PM   #4
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I would second Anaro's comment about calling Crossroads. You're close enough in Midland to make the run to Topeka and get it directly looked at. Some things are just best taken there.

We had a couple of interesting issues with slides and with slam hatches that the guys in Topeka took immediate care of. We had a fridge issue when we first got our Seville that the Topeka team connected us directly with the fridge techs and we were able to bypass the problem on the road until we could get home. Once home, they took care of it right here in the driveway.

Your results may vary but direct communications with Crossroads is a good idea.


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Old 09-29-2013, 06:32 AM   #5
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Thanks for the advice. We will definitely contact Crossroads about the carpet. The shower hose was snapped off where the controls were so not really how that happened. They replaced it. I just don't like calling and telling them things that are wrong. Oh well. We will keep the tv and the cash and find something on our own that fits better.

We plan on replacing the couch and recliners because they just aren't the look we want. But we love the design of the interior so that is something we decided we could replace when we wanted to.
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Old 10-08-2013, 03:13 AM   #6
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Our TV broke in transportation bringing it home from dealer, we went to Walmart and bought a new TV because we were having Direct TV installed and needed a TV, Crossroads was ok with refunding us the money for the new TV we bought a Vizio which the dimensions were the same as the one broken but ended up with a bigger screen.
We have had nothing but problems with our Rushmore Lincoln, just got it out of the shop after over 2 months and a long list and now more problems....very disappointing and understand your frustration with quality control.
We are trying to Lemon Law ours.
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Old 10-08-2013, 04:38 AM   #7
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I replied to a post on rv.net this morning from a person that has a brand new Rushmore that is already falling apart. Looks like their Q/C issues continue......
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Old 10-17-2013, 02:49 AM   #8
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Just found out that Crossroads is now going to have Redwood build the Rushmores at the Redwood facility come November....Looked at the Redwoods at RV show this week and it is a nice quality looking 5th wheel. The Redwoods are a step up from Rushmores but we were told that Redwood specialty is 5th Wheels so hopefully future Rushmores will have better QC and less issues.
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Old 10-17-2013, 03:01 AM   #9
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Quote:
Originally Posted by snommis
Just found out that Crossroads is now going to have Redwood build the Rushmores at the Redwood facility come November....Looked at the Redwoods at RV show this week and it is a nice quality looking 5th wheel. The Redwoods are a step up from Rushmores but we were told that Redwood specialty is 5th Wheels so hopefully future Rushmores will have better QC and less issues.
My understanding is they build Redwood, Rushmore, and Elevation units in that plant.
I also wouldn't hold my breath to long hoping for QC to improve. They're ALL having their fair share of that problem, and anybody that doesn't want to hear about it or sticks their head in a hole in denial, I feel sorry for. You have to face the facts. Life is not always a bed of roses, and neither are RVs.

On a lighter note---I have been hearing about a little better response from CR. Hopefully this will continue and get better.

Edited by: Old Farmer
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Old 10-17-2013, 08:48 AM   #10
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We have been in constant contact with Leonard Nielson at CR and there are no complaints with us on customer service....he has been great to deal with, he always replies to e-mails and phone calls. Customer service we have to givethumbs up.
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