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Old 08-26-2016, 08:15 AM   #1
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Crossroads Corp. Forum Participation

I've not been active on the forum for a while but I just upgraded to a 2016 Sunset Trail 32BH. Does Crossroads corporate still monitor/participate on the forum?
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Old 08-26-2016, 08:19 AM   #2
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If they do/are, it must be incognito.
Since Christian left, it has bee pretty silent on CR's part.
It's to bad, she was a fresh, positive presence here.
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Old 08-26-2016, 08:32 AM   #3
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Quote:
Originally Posted by Lloyd View Post
If they do/are, it must be incognito.
Since Christian left, it has bee pretty silent on CR's part.
It's to bad, she was a fresh, positive presence here.
I agree!
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Old 08-26-2016, 08:46 AM   #4
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Thanks Lloyd,

To be honest, I had mixed feelings since many folks speak freely about the product issues and doesn't appear it really resulted in anything for those folks other than a "thanks for letting us know , we appreciate your feedback" message. Probably why they are not participating anymore.

Also, I sense Crossroads unfortunately has cut ties with direct customer contact. I learned that after calling customer service about a couple issues with our 2016 back in June. When we found some broken pieces parts on our maiden voyage of our new 2011 300BH a few years back(we missed on the walkthrough) customer service just sent me the parts. Now they just turf you off to the dealer. Real Shame but that's in line with what the other manufacturers do. My theory is they had a backlash from the dealers and could not handle the volume of issues coming in directly from the customers, so they stuck the dealers back in the middle as a buffer. Just my opinion.
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