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02-20-2014, 08:22 AM
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#1
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New Camper
Join Date: Oct 2013
Location: Indiana
Posts: 7
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Excellent Crossroads Customer Service
I just wanted to make it known to perspective buyers that the customer service I've gotten has been fantastic. I recently purchased a 2014 Sunset Trail Reserve 32rl. I've had several small problems. Honestly the dealer was no help and I quickly saw I was just an inconvenience to them. Plus they are 300 miles away so it wasn't worth a trip for small fixes or missing pieces. They did give me a fantastic price, top dollar for my trade-in and some free hitch pieces, so I'm still happy with them. But they were no help with my broken hinge, broken piezo igniter and missing TV mount piece.
So I called Cross Roads customer service and usually got Mark Quinn. I told Mark the issue. He told me how to fix it and sent me the part. No questions asked and the problem quickly got resolved. What Mark didn't know he connected me to someone who did.
So have confidence that when you buy a Cross Roads manufactured RV that they will stand behind their product. Even if the issues are not their fault, like missing TV mount pieces that the dealer misplaced.
Thanks Crossroads you have earned a loyal and supportive customer.
__________________
zolman
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02-20-2014, 08:32 AM
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#2
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,172
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Nice to hear a report like this. Sounds like maybe CR is getting back to the days of old.
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02-20-2014, 12:05 PM
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#3
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Seasonal Camper
Join Date: Jan 2014
Location: ontario
Posts: 304
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Thats great to hear! It's nice that you would take the time to write this up. Most happy people never think twice compared to the unhappy people.
__________________
2014.5 Sunset Trail ST290QB
2011 F350 KR 6.7 CC SRW
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02-20-2014, 04:17 PM
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#4
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,730
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Always good to hear Crossroads is stepping up to help.
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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02-20-2014, 04:45 PM
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#5
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Full Time Camper
Join Date: Oct 2011
Location: Mn
Posts: 548
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Good Job Crossroads
When the dealer screwed up the repairs on my front cap and not ordering the graphics need to complete the repair. Called Crossroads service and they sent the parts in hand and free in two days. Good Job CR, I will skip all dealers if possible next time.
__________________
Lee & Jane and Black Lab Zoey
2008 Ford F250 CC Lariat 6.8L
2011 Crossroads Cruiser 31RK
Faribault MN
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02-20-2014, 05:31 PM
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#6
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Full Time Camper
Join Date: Oct 2009
Location: LA
Posts: 953
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Great to hear that Crossroads is stepping up...they have for me in the past...
__________________
07 Cruiser 30sk
06 F350 KR PS CC SRW
...Wish we were camping...
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02-20-2014, 11:25 PM
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#7
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Family Vacation Member
Join Date: Apr 2013
Posts: 173
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I'm glad Crossroads actually helped you. They did nothing for me!
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02-21-2014, 04:02 AM
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#8
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Family Vacation Member
Join Date: May 2013
Location: MO
Posts: 119
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We dealt with Bill Hodge on some issues and he was great.
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2013 Cruiser Aire CFL28CS
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02-21-2014, 06:41 AM
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#9
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Family Vacation Member
Join Date: Apr 2013
Posts: 173
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So did I, he was great to respond when I needed a doorknob. but when I had a design flaw.......crickets!
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02-21-2014, 06:48 AM
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#10
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,172
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Hey folks. This thread started out being a positive thread with good reports on CR service. Lets try and keep it going in that direction.
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02-21-2014, 09:24 AM
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#11
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Full Time Camper
Join Date: Jun 2011
Posts: 1,012
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Quote:
Originally Posted by ken07734
So did I, he was great to respond when I needed a doorknob. but when I had a design flaw.......crickets!
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Difference in viewpoint. It was built as designed. No flaw there.
If the design did not meet your expectations you have 2 options, modify it or live with it. You bought it that way.
__________________
Clif and Millie
Ozzie (half a dog tall & 2 dogs long)
Mabank, TX
2009 Ford Lariat F350 SRW CC Diesel
2013 Cruiser CF305SK Patriot Edition
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02-21-2014, 07:40 PM
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#12
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Full Time Camper
Join Date: Feb 2013
Location: Tennessee
Posts: 581
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It's always good to hear a positive report.
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Mike in Tennessee
2007 Cruiser 30QB
2008 Ford F250 Lariat 4x4 6.4 Powerstroke
Valley 16K slider
Ride-Rite air bags
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02-21-2014, 08:47 PM
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#13
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,730
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Again, please stick to the threads title: Excellent Crossroads Customer Service
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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02-21-2014, 09:03 PM
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#14
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Full Time Camper
Join Date: Feb 2012
Location: Illinois
Posts: 660
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good to hear and thanks for posting the positive comment
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Chris & Karen- Heyworth, Illinois
2009 CF32BL pulled by a 2011 RAM 2500 CTD 4x4
PullRite Superglide 18K hitch
2015stats:
Nights: 28
Miles: 3245
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02-22-2014, 12:21 AM
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#15
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Family Vacation Member
Join Date: Jan 2005
Location: Where ever I Camp
Posts: 229
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I had an electrical problem that was solved by an electrician that came to the C.G and found a bad wire connection in the water heater,2 wires were connected with a plastic cap that melted and created a shortage .
I took pictures of the bad connection and send it to CR just to make aware and asked them to improve it in the next models (I am way out of warranty) .
At my surprise they asked for the invoice and payed me back....
This is called GOOD SERVICE.
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02-22-2014, 12:58 PM
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#16
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New Camper
Join Date: Dec 2010
Location:
Posts: 8
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I have always gotten excellent support from CR. Hodge/Mischler have provided superior support on at least 4 occasions as well as an in factory repair.
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02-23-2014, 12:27 PM
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#17
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Full Time Camper
Join Date: Feb 2013
Location: VA
Posts: 590
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We have been very happy with the customer service at Crossroads. They took care of all of our issues when we were at the factory rally.
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Larry & Jean - Chesterfield, VA
2014 Ram 3500 4x4 dually crew cab - Black
2010 Montana 3665RE - New to us
2013 Zinger 30KB - Sold
CrossroadsRV Rally 2013 & 2014 - Northeast Crossroads Rally 2014 - Mason-Dixon Rally 2014
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02-23-2014, 04:58 PM
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#18
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,730
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FYI
I moved the post on the hot water heater problem to it's own thread.
They are valuable posts that deserves their own Thread.
http://www.crossroadsowners.com/foru...1578#post71578
Mark
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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02-23-2014, 06:18 PM
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#19
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Full Time Camper
Join Date: Jan 2011
Location: Mebane, NC
Posts: 2,394
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while we were under warranty, all of our little issues were handled without argument. thank you for helping to show the positive side of crossroads.
__________________
2014 Chevy Silverado 3500 SRW Duramax
2011 Zinger ZT26BL-sold
2014 Sabre 34REQS
***Member of the Mason-Dixon Group***
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03-16-2014, 06:33 PM
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#20
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New Camper
Join Date: Jan 2014
Location: South Carolina
Posts: 7
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Over the years and the several campers I've owned, dealing directly with the manufacturer has always proved productive when the dealer service gave excuses and no resolution. Glad to hear CrossRoads is one of those manufacturers.
__________________
Jim "Big Papa" Edwards
2010 GMC Sierra 2500HD w
DuraMax diesel
2014 Rushmore Monticello
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