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05-04-2014, 09:21 AM
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#21
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Family Vacation Member
Join Date: Oct 2013
Location: michigan
Posts: 103
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Thats funny, I have been dealing with Terry Bachmen since Nov. 2012 on the same water leak and a few other major problems. He very very rarely calls us back. And Emails dont get replies eather. I called him april 28. asked him a question and he said he would get back to me. I waited 2 days and heard nothing back. I called him may 1. I talked to the person who says was sitting right next to Terry says Terry was on the phone. I left a masage with him to have Terry call me back. That was on Thursay, I never heard back from him Thursday or Friday.....
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05-04-2014, 11:50 AM
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#22
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Full Time Camper
Join Date: Sep 2013
Location: Winchester, ON
Posts: 1,177
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My husband found a way to get some action. He called Mark Quinn every morning at 9 a.m. He discovered that was the best way to get hold of him. When Mark promised to call back later and did not, he simply called again the next morning. He kept this up until his issues were dealt with.
__________________
2012 Cruiser Sahara 330SS
2015 F250 Super Duty diesel
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05-04-2014, 08:30 PM
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#23
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Family Vacation Member
Join Date: Oct 2013
Location: michigan
Posts: 103
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Hey, thanks for the info. May I ask what position Mark Quinn has in the company? I would like to contact him on our issues we have..
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05-04-2014, 08:51 PM
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#24
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Seasonal Camper
Join Date: Feb 2014
Location: New Mexico/ Calif
Posts: 312
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That's funny I have been calling mark at 9:00am Pacific time every day for the last 42 days. Still nothing resolved
__________________
2013 Jefferson
2006 Chev 3500 DRW
2009 Corvette
Tony & Joanne
Full Time
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05-05-2014, 06:28 AM
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#25
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Full Time Camper
Join Date: Sep 2013
Location: Winchester, ON
Posts: 1,177
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Quote:
Originally Posted by tomandlori
Hey, thanks for the info. May I ask what position Mark Quinn has in the company? I would like to contact him on our issues we have..
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I believe he is warrantee service manager. My husband said to call the Crossroads Service phone number, and ask for Mark Quinn.
He called at 9 a.m. Eastern time. If you are in a different time zone, then you need to call at 9 a.m. Eastern, so just do the math. It worked for us. Good luck.
__________________
2012 Cruiser Sahara 330SS
2015 F250 Super Duty diesel
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05-12-2014, 06:14 PM
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#26
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Weekend Camper
Join Date: Apr 2014
Location: Illinois
Posts: 10
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When I first started dealiing with Mark Quinn he was the service manager. We visited him in Jan and told told us he no longer held that position. It sounded as if he was demoted or they gave that job to someone else. He kept running back to another office to get answers for us. Mark Quinn is NOT good at returning phone calls.
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05-13-2014, 07:12 AM
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#27
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Full Time Camper
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,769
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KFed
you are correct Mark is not the boss of CS any more. He told me yesterday that he decided to step down, he said it was much less pressure on him now. I don't know who is the boss now.
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS
In God We Trust
A proud member of the one percent...Semper Fi
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05-16-2014, 03:21 PM
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#28
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Weekend Camper
Join Date: Apr 2014
Location: Illinois
Posts: 10
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me either, but if I find out I will post it
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05-17-2014, 11:03 PM
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#29
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Seasonal Camper
Join Date: Feb 2014
Location: New Mexico/ Calif
Posts: 312
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I called CR the other day. I was told Mark Quinn no longer works for CR
__________________
2013 Jefferson
2006 Chev 3500 DRW
2009 Corvette
Tony & Joanne
Full Time
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05-21-2014, 12:13 AM
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#30
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Weekend Camper
Join Date: Apr 2014
Location: Illinois
Posts: 10
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oh my, he is supposed to be getting my camper fixed. I don't blame him for leaving, can you imagine having to fix all these campers and listening to all the complaints. Do you know who we contact now???
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05-21-2014, 06:49 AM
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#31
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Seasonal Camper
Join Date: Feb 2014
Location: New Mexico/ Calif
Posts: 312
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Same phone number. Terry, Lynn or Rick
Is still there
__________________
2013 Jefferson
2006 Chev 3500 DRW
2009 Corvette
Tony & Joanne
Full Time
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01-14-2016, 06:02 PM
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#32
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Weekend Camper
Join Date: Oct 2015
Location: PA
Posts: 28
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For those of you who are still here, did CR ever fix your problems or did you keep getting the runaround?
__________________
Looking at a 2015 or 2016 CrossRoads Sunset Trail Super Lite 270BH right now...
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01-14-2016, 07:11 PM
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#33
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Seasonal Camper
Join Date: Feb 2014
Location: New Mexico/ Calif
Posts: 312
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Run around till the warranty ended. I am slowly fixing problems its very expensive
Replaced 2 slide Assembly ,roof on kitchen slide and living room slide
__________________
2013 Jefferson
2006 Chev 3500 DRW
2009 Corvette
Tony & Joanne
Full Time
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01-14-2016, 07:21 PM
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#34
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,724
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Fixed my issues with out question, they were however minor issues (awning lights, slide gaskets, damaged closet door) It's good to know that they now went back to a 2 year warranty.
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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01-14-2016, 09:31 PM
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#35
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Full Time Camper
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,769
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Like Mark I have to say that every issue I had was taken care of under my warranty and one after the warranty had expired...
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS
In God We Trust
A proud member of the one percent...Semper Fi
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