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06-01-2016, 04:46 PM
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#161
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Weekend Camper
Join Date: Jul 2013
Location: Louisiana
Posts: 17
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Crossroads Sunset Trail Reserve Frustrations
We have had nothing but trouble out of our Sunset Trail Reserve RL32 since purchasing it new in March 2013. Unit was in dealership for service at least half of the time during the first year and repeated problems since then. Slide out leaks were finally repaired after about a year and a half and numerous service visits including when six others were bought in for the same problem at one time. Electrical problems, axles, and the front cap fading. We were finally so frustrated with the inferior quality we didn't even bother to complain about the front cap fade until we heard, and saw, it was a problem for many others. Crossroads has refused to take care of the fade problem for us tho many are evidently being taken care of at Crossroads expense. At our age we just hate confrontation and will drive it as it is, possibly will have a professional sign made up and placed on sides of trailer warning others to beware of Crossroads.
Bill Holly
Pineville, Louisiana
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06-01-2016, 07:03 PM
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#162
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Gone Traveling
Join Date: Feb 2016
Location: Texas
Posts: 1,392
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Quote:
Originally Posted by Papa-T
When talking to the dealer in TN when we were purchasing our new Cruiser. He told me that ours had some special coating or something on ours because Crossroads had received so many complaints and warranty work due to the front cap fading.
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Hope your dealer put that in writing along with a promise to "paint" it when it fades, & it will, otherwise it was another salesman with their lips moving.
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06-01-2016, 07:13 PM
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#163
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Weekend Camper
Join Date: Jul 2013
Location: Louisiana
Posts: 17
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They have switched to a different paint job on the cap because of the defective paint. That's why you see a light shade of tan of them now instead of the darker brown that we have/had. We had had so much trouble with ours we just gave up on getting any satisfaction, didn't say anything, and then learned they were taking care of some but by then they claimed it was too late on ours. Only thing I know to do now is to get some sort of satisfaction out of making everyone on the road know Crossroads, excuse the french, screwed us and make them wary of buying a Crossroads unit.
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06-01-2016, 07:46 PM
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#164
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,730
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Contact RV action line for help with your problem. .
Rv Action Line
3300 Fernwood ln
Suite 200
Minneapolis, Mn
55447
They usually have good success.
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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09-17-2016, 11:54 AM
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#165
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New Camper
Join Date: Jan 2014
Location: Fl
Posts: 8
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Have not had good results with Crossroads. our Unit is a 2014 and nose is hazed but that is just one of the many problems we have had. Recliners a falling apart. Has only been used 2 seasons by 2 seniors so say 4 months on the chairs. sensors not working, slide harness broken and they refuse to fix it right, landing gear motor had to be fixed twice. overflow hose for fresh water crimped so resulted in overfill as sensors did not work, light in awning not working was fixed once and marked up awning, light over dinette fell twice and broke, kitchen faucet about to fall off. Cruiser Air has no pride in their product!!!!
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09-19-2016, 11:17 AM
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#166
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Weekend Camper
Join Date: Jan 2009
Location: Vancouver, WA
Posts: 62
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We have a 2008 ST 27RB and our whole front end has wrinkles and buckles and the graphics! UGH, faded, cracking, peeling. Its terrible. We purchased our TT brand new from a dealer that is 4 hours away from us so bringing it back and forth was unrealistic. Its very frustrating to say the least.
__________________
Theresa & Walt
2008 ST27RB
2007 F150 4 x 4
Traveling with 3 labs!
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09-19-2016, 11:31 AM
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#167
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,730
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Quote:
Originally Posted by Threedognight
We have a 2008 ST 27RB and our whole front end has wrinkles and buckles and the graphics! UGH, faded, cracking, peeling. Its terrible. We purchased our TT brand new from a dealer that is 4 hours away from us so bringing it back and forth was unrealistic. Its very frustrating to say the least.
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Your problem is not new to that type of front caps. It's an industry wide problem.
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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09-19-2016, 06:02 PM
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#168
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New Camper
Join Date: Aug 2016
Location: NM
Posts: 7
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We have a 2014 Cruiser Patriot Model CF335SS and the front cap faded. Dealer contacted factory and they paid to have the nose repainted. That was 2 years ago and still is not fading. BTW, it was a year after we bought it.
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09-19-2016, 06:49 PM
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#169
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Weekend Camper
Join Date: Apr 2015
Location: UT
Posts: 27
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Mine is a 2016 wildcat maxx and it is fading bad . so problem is not fixed my color is gray bad color..
__________________
2016 282rkx wildcat maxx
1999 dodge 2500
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05-30-2017, 02:19 PM
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#170
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New Camper
Join Date: Aug 2014
Location: NL
Posts: 5
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does anyone have a paint code for these caps...2013. badly faded and no warranty. Plan to do it myself.
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05-30-2017, 02:21 PM
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#171
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New Camper
Join Date: Aug 2014
Location: NL
Posts: 5
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Quote:
Originally Posted by peanutbutterfly1
2013 Sunset Trail purchased the Summer of 2012
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mine looks the same way
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05-30-2017, 03:16 PM
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#172
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,730
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That is not a paint, it's a gel coat. Best bet is to take it to an autobody shop and try to match paint chips.
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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05-31-2017, 09:41 AM
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#173
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Full Time Camper
Join Date: Aug 2012
Location: Belle River , Ontario
Posts: 1,753
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If you are going to paint it , just pick a colour that is close as the whole thing will be painted. no need to perfectly match.
__________________
It was a rainy few days at Algonquin Prov park...tarps kept us dry.
Wayne --Belle River (Windsor), Ontario
2013 Sunset Trail Reserve 25RB..(just sold it)
2015 White Chev Silverado 2500HD 4x4 (6.0 l gasser)
2003 Mountain Star 890SBRX Truck Camper
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