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06-11-2014, 03:08 PM
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#1
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Weekend Camper
Join Date: Sep 2013
Location: Lincoln, CA
Posts: 19
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Oven won't stay on
I have the super light 26' trailer, bought new last September. The oven has never worked right, as it turns itself off every time I try to use it after 20-30 minutes. I can relight it, but it will turn itself off again. I have had it in the dealer's shop for over a month now, trying to get it fixed. They tell me there are 4 or 5 different thermostats that are listed as replacements and only one will work. They ordered one from Crossroads after sending pictures to CR, and CR advice, but it turned out to not work. They have ordered another, due next week?, to see if it will work, but no guarantees.
I am getting pretty PO'd about this situation, and called CR today to bitch. The customer service rep was helpful but defensive about CR and it's role in this, blaming the dealer for choosing the wrong part. It just seems to me that they should have better control over what parts go where and what thermostat goes with which oven. I am missing out on my summer camping season...
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06-11-2014, 05:01 PM
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#2
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,728
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The only thing I can say is CR does not make the oven or thermostat. It supplied by an outside manufacturer. The manufacturer the one who should know what thermostat is the the oven by it's serial number.
Maybe the dealer should call the oven manufacture for the correct part and nor CR.
What brand oven is it??
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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06-11-2014, 06:24 PM
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#3
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Weekend Camper
Join Date: Mar 2014
Location: Missouri
Posts: 62
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I have a 2014 300BH trailer with the same problem. Is your stove a Suburban? Have mine in the shop now. They say they have fixed it but haven't gotten the trailer back yet since they are working on several problems. I called CR and they said it was a warranty problem covered by the manuf of the oven. I called Suburban and they will not provide parts directly to the consumer..you have to go through a repair service. So that's what I did. Won't know until I take it out again if it's really fixed.
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_____________________________________
D. Jones; Ashland, MO
2014 Sunset Trail 300BH
Ford F-150 Twin Turbo, Max Towing Package
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06-11-2014, 06:39 PM
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#4
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Seasonal Camper
Join Date: Oct 2010
Location: Toronto,Ontario
Posts: 447
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Quote:
Originally Posted by exposurecontrol
I called CR and they said it was a warranty problem covered by the manuf of the oven. I called Suburban and they will not provide parts directly to the consumer..you have to go through a repair service.
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I thought the new 1+ a promise warranty was supposed to eliminate that issue. Crossroads was supposed to be the single point of contact for warranty concerns. What happened to the promise?
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06-11-2014, 06:43 PM
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#5
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Full Time Camper
Join Date: May 2013
Location: So IL
Posts: 1,811
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Quote:
Originally Posted by happycampers
I thought the new 1+ a promise warranty was supposed to eliminate that issue. Crossroads was supposed to be the single point of contact for warranty concerns. What happened to the promise?
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Seems the 12 point promise is a taboo subject on here.
__________________
Tim
13 ST25RB
08 F-250 SC 6.8L XLT 4x4
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06-11-2014, 07:22 PM
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#6
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Weekend Camper
Join Date: May 2014
Location: North Carolina
Posts: 49
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Quote:
Originally Posted by Tim D
Seems the 12 point promise is a taboo subject on here.
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Careful Tim, you may find yourself being deleted...and I don't mean off these forums....
I've seen people disappear for less!!!
__________________
2008 Ford F150 XLT 5.4 Triton
2014 Crossroads 271BH
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06-11-2014, 07:39 PM
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#7
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,728
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Tim D......begone!!!!
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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06-11-2014, 08:15 PM
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#8
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Weekend Camper
Join Date: Mar 2014
Location: Missouri
Posts: 62
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Well, never was told about that promise....or the 12 point promise.
__________________
_____________________________________
D. Jones; Ashland, MO
2014 Sunset Trail 300BH
Ford F-150 Twin Turbo, Max Towing Package
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06-11-2014, 08:33 PM
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#9
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Full Time Camper
Join Date: May 2013
Location: So IL
Posts: 1,811
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Quote:
Originally Posted by mark5w
Tim D......begone!!!!
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I am getting a tingling sensation everywhere.
__________________
Tim
13 ST25RB
08 F-250 SC 6.8L XLT 4x4
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06-11-2014, 11:07 PM
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#10
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Full Time Camper
Join Date: Jan 2013
Location: Richland. Wa.
Posts: 624
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Have a Atwood oven 2installed...my 2¢....
__________________
1998.5 Dodge 3500 4X4 Black Bart. 150k
2013 Rushmore Jefferson
2008 Raptor 299 toy hauler
Ruby & Jade. English Springer Spaniels
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06-12-2014, 03:13 AM
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#11
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Seasonal Camper
Join Date: Oct 2010
Location: Toronto,Ontario
Posts: 447
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Quote:
Originally Posted by exposurecontrol
Well, never was told about that promise....or the 12 point promise.
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A few years ago CR done away with the 2+5 warranty and replaced it with the new 1+ 12promises warranty which was supposed to be better than the old warranty.
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06-12-2014, 09:55 AM
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#12
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Full Time Camper
Join Date: Feb 2013
Location: Connecticut
Posts: 688
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Quote:
Originally Posted by happycampers
A few years ago CR done away with the 2+5 warranty and replaced it with the new 1+ 12promises warranty which was supposed to be better than the old warranty.
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"Also, those responsible for sacking the people who have just been sacked, have also been sacked."
__________________
Jason & Wendy
2014 Ford F-350 Lariat 6.7L PSD
2015 Keystone Montana 3711FL
B&W Patriot 16K Fifth Wheel Hitch
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06-12-2014, 05:22 PM
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#13
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Weekend Camper
Join Date: May 2014
Location: North Carolina
Posts: 49
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Come to think of it, when I bought my unit in May this year, no mention was made of the 12 point promise...wonder why...
__________________
2008 Ford F150 XLT 5.4 Triton
2014 Crossroads 271BH
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06-12-2014, 06:44 PM
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#14
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,168
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Quote:
Originally Posted by Greg Z-1
Come to think of it, when I bought my unit in May this year, no mention was made of the 12 point promise...wonder why...
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Because there ain't one any more. It went the way the author did.
Out the door.
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06-13-2014, 05:05 AM
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#15
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Full Time Camper
Join Date: Jul 2006
Location: MS
Posts: 2,746
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Ahhh a moment of of cheering coming up
__________________
Frank and Janet Henn
2000 Monoco Lapalma
being pushed by a 2004 Jeep Grand Cherokee
Traveling with Rainbow the wonder dog and now with Sunshine the rescue Schnauzer.
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06-14-2014, 06:25 PM
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#16
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Weekend Camper
Join Date: Sep 2013
Location: Lincoln, CA
Posts: 19
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Well, the humor here is refreshing if nothing else...
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06-18-2014, 09:22 AM
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#17
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Weekend Camper
Join Date: Oct 2013
Location: Western Canada
Posts: 95
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Anyone able to figure out what is causing this....hours is doing the same thing!! It seems like the list is growing longer and longer!!!
__________________
2012 Dodge Ram 3500 6.7 CTD SRW SB CC - Full EGR and DPF delete, 4" Flo Pro Exhaust with custom Double R Diesel MAP - pulling a 2014 Sunset Trail Reserve 33BD
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06-18-2014, 10:06 AM
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#18
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Full Time Camper
Join Date: Jul 2006
Location: MS
Posts: 2,746
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Have you call CrossRoads service department. best time is early in the morning
__________________
Frank and Janet Henn
2000 Monoco Lapalma
being pushed by a 2004 Jeep Grand Cherokee
Traveling with Rainbow the wonder dog and now with Sunshine the rescue Schnauzer.
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06-18-2014, 10:27 AM
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#19
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Weekend Camper
Join Date: Oct 2013
Location: Western Canada
Posts: 95
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Yes but all they did was add the issue to my file of problems and said I would have to take it to the dealer which is fine. That being said, I generally like to know what is wrong first so I do get some smart a** tech trying BS my saying something like I need a new stove when I know it's just a thermocouple!! It's happened before (not yet with the RV dealer but I don't have experience with them yet) and I love the look on their face when I call them out and identify the actual issue!!
__________________
2012 Dodge Ram 3500 6.7 CTD SRW SB CC - Full EGR and DPF delete, 4" Flo Pro Exhaust with custom Double R Diesel MAP - pulling a 2014 Sunset Trail Reserve 33BD
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06-18-2014, 10:53 AM
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#20
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Weekend Camper
Join Date: Sep 2013
Location: Lincoln, CA
Posts: 19
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I just heard from the dealer. He says that Crossroads sent him lat week a thermostat that is different than the one he ordered, and it didn't work. (Crossroads told me they sent him the part he ordered.). He then reordered it last week, and on Monday he checked status to find it won't be here until the end of this week! And then we still have to see if it even works!
There are apparently 4 or 5 separate thermostats that were used in this oven, and there is apparently no tracking by serial # as to which one went in each oven.
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