Our air mattress also leaked on the 1st use. It made my hubby look like something from a can of Pillsbury biscuits with the mattress all deflated in the middle with him inside!

Crossroads sent a new one immediately and the newer style is so much better than the original. We still ended up replacing it with a regular sofa bed (didn't trust the new air mattress not to do the same thing with use) But Crossroads was very accommodating on the warranty issue!