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Old 02-17-2013, 02:06 AM   #1
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Join Date: Nov 2012
Location: Virginia
Posts: 105

So my 2013
Sunset Trail has been home finally for more than a week without any problems.
After the dealership having the camper for more than 4 months it’s nice to see
it in the back yard. CR did extend my warranty for another 6 months and gave me
some nice products to keep me happy. Still not happy with the time frame for my
dealership to receive parts, but over all very happy and can't wait to go
camping again. I am still going out there almost every day to check on it to
make sure everything still works. I guess I’m just OCD.</span>

Nokesville VA
2008 F350 Super Duty 6.4
2014 Sunset Trail 32bh

"I work so I can CAMP, I camp to get away from WORK"
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Old 02-17-2013, 04:25 AM   #2
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Posts: 1,415

I'm glad Crossroads steped up and helped you and extended your warrenty.
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Old 02-17-2013, 04:39 AM   #3
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Join Date: Jun 2008
Location: Maine
Posts: 1,250
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Hopefully they will get to the point in the their QA where they don't have to hold a unit for months to fix something that took about 1 day to build on an assembly line.

Nice to see they "extended" their warranty to cover the issues you've had.
2013 Jayco Eagle 334RBTS
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Old 02-17-2013, 09:34 AM   #4
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Join Date: Oct 2009
Location: LA
Posts: 952

Glad to hear Crossroads stepped up and "extented" the warranty and hope that their QC dept and mngmt deptsteps up to avoid these problems in the future...
07 Cruiser 30sk

06 F350 KR PS CC SRW

...Wish we were camping...
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Old 02-17-2013, 09:42 AM   #5
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Join Date: Aug 2012
Location: Belle River , Ontario
Posts: 1,732
I agree ...SLOW the line down a bit and give the workers a bit more time to do a GOOD job and the end result will be less warranty work and returns to the "factory" that alot of us cannot do anyways.

Pay an hourly rate ...not a per piece rate and the workers that builtd all the trailers could do a better job.

my opinion ...hope someone at the top actually reads these posts and not just getting their pay sitting in an office.....

It was a rainy few days at Algonquin Prov park...tarps kept us dry.
Wayne --Belle River (Windsor), Ontario
2013 Sunset Trail Reserve 25RB..(just sold it)
2015 White Chev Silverado 2500HD 4x4 (6.0 l gasser)
2003 Mountain Star 890SBRX Truck Camper
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