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Old 06-30-2012, 03:09 PM   #1
Family Vacation Member
rollingrock's Avatar
Join Date: Jul 2011
Location: Keller, Texas
Posts: 128

I was having some issues with my Intellijack system on our Cruiser.

I posted a question on their site...within 5 min, I got a response from the CEO. How is that for impressive?

We exchanged a few emails and turns out, my issue was you guessed it...."user error"

He ended up calling me at 10:15 pm CST to walk me through the right way to get my unit back on track.

Folks, if that isn't customer service, I don't know what is. Tomorrow I will head out to storage and redo my system so it is working properly.

Totally impressed. Not sure if Al is lurking here but if you are, thanks again for yourattentionto detail.

Cannot ask more from a customer perspective.

JP....AKA RollingRock

Edited by: rollingrock
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Old 07-01-2012, 09:35 AM   #2
Full Time Camper
artgpo's Avatar
Join Date: Jul 2009
Location: Texas
Posts: 780
Al actually drove from Austin to our storage place in San Antonio to resolve an issue with my Intellijacks. First class guy running a first class operation.

Art and Karen
2013 Itasca Sunstar 35F, 2013 Ford C Max toad.
170 nights in 2013
132 in 2014
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