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Old 03-24-2017, 05:04 PM   #1
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Exclamation Faded front cap

We have a 2014/2015 Sunset Trail (bought new) and the front cap has faded really bad and the decal is cracked throughout. Does anyone have any idea how to handle this? We also took it for the first time in cold weather and we pretty much froze because there was no heat coming out of floor vents so we had to pay someone $480.00 to fix the problem. The duct work was never connected under the camper which caused all the heat to be trapped between the floor and the underneath outside covering of the camper. We have pictures referencing this. Would like to know if anyone else had had this problem and did crossroads take care of it?
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Old 03-24-2017, 05:21 PM   #2
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Welcome to the forum, I see it's your first post! Since your trailer is past it's one year warranty, Crossroads will likely not cover the issues you list. Some have removed the front decal and had the front cap painted. That way you shouldn't have to worry about the gel coat fading again. I assume you have the dark brown cap (or used to). The newer models have a tan cap and it hasn't been as bad. You can always try a call to Crossroads prior to making a decision. Maybe they will work with you on getting a replacement decal if you want one.

Try to keep you fiberglass waxed and your decals coated with a uv protectant such as aerospace 303, and it will keep verything looking good longer. Good luck!
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Old 03-24-2017, 06:35 PM   #3
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Faded front cap.

Thanks Steve7, our cap on the camper is actually beige with a dark decal. I will try calling crossroads concerning this. We contacted them concerning this before it was a year old and they acted like they had never had the problem but, I see that a lot of people have had this issue. We were also shocked to find that the duct work had never been connected and was just laying there.

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Old 03-24-2017, 11:00 PM   #4
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If I were you I would also be submitting that Duct bill to CR also...
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Old 03-25-2017, 06:29 AM   #5
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Faded cap

Hi SeepyT, thank you. I wil be submitting a copy of the bill along with photos of how the duct work looked when they opened the bottom up. Whoever was handling quality fell down on their job or this would have been caught. I also read where the campers were painted with the wrong paint, should have been a recall and all of them should have been repainted regardless of warranty.

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Old 03-25-2017, 08:11 AM   #6
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Unfortunately in the RV world there is no such thing as recall...If you catch a problem before your warranty runs out, and in some cases even after the warranty runs out, depending on the severity of the problem, the manufacturer will bring the unit back to the factory to fix the problem, but in most cases it will be a service dealer to fix...
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Old 03-25-2017, 08:54 AM   #7
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Quote:
Originally Posted by Viper2srscout View Post
Hi SeepyT, thank you. I wil be submitting a copy of the bill along with photos of how the duct work looked when they opened the bottom up. Whoever was handling quality fell down on their job or this would have been caught. I also read where the campers were painted with the wrong paint, should have been a recall and all of them should have been repainted regardless of warranty.

Viper2srscout,
2014 Sunset Trail Reserve
First off,, rv101...no such thing as quality there. build them and ship them as is. And it is not paint on the front cap ,the front is gel coat just like fiberglass boats, and any colour will fade. You will have to get it painted to get colour back to orig. Mine was painted just before the warranty expired,as were most others ,and all brands have the fade problem.
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Old 03-25-2017, 07:06 PM   #8
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Faded cap

Thank you Sleepy T. I will attempt to go through the manufacturer with these issues. Again thank you for your assistance.

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Old 03-26-2017, 07:16 AM   #9
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Welcome from NC. I see so many post about faded caps I just haven't looked at the post until now. So sorry for your problems. Let us know what happens.
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Old 04-11-2017, 04:35 PM   #10
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Mine was a left over 2015 that I bought in 2016. Crossroads has fixed every issue I found. I just picked mine up yesterday from a repair facility where the front cap was repainted. I decided to leave the decals off since I've had issues with every front decal I've ever had.

I would look for an independent repair facility if your dealer is not working for you. I've used both and the independent worked harder and turned my camper around quicker.
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