Mike & Sandi,
It is great to know that you and your dealer finally got hooked up with a CR rep who took the time to pull your actual file. Having been to the factory and in the warranty/service offices, I can assure you that they have files on all of us. Therefore, it is more apparent that your first experience was with someone who could care less about his job, his company or you (the most important person in the equation). As you noted, our CR units are not original to CR but as assemblage of parts. Let's hope your first rep. has gone on to another area.
Thanks for the update and information. It is nice to know that your dealer has worked so hard in your favor.
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Larry & Jean - Chesterfield, VA
2014 Ram 3500 4x4 dually crew cab -
Black
2010 Montana 3665RE - New to us
2013 Zinger 30KB - Sold
CrossroadsRV Rally 2013 & 2014 - Northeast Crossroads Rally 2014 - Mason-Dixon Rally 2014