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Old 03-24-2017, 10:49 AM   #11
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You have to remember that a body shop will sand the area smooth like a car finish and will look different that the filon finish that looks like stranded fiberglass. But maybe I am wrong.
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Old 03-24-2017, 01:37 PM   #12
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You have to remember that a body shop will sand the area smooth like a car finish and will look different that the filon finish that looks like stranded fiberglass. But maybe I am wrong.
Harley, you may be correct as I fortunately haven't had to use the service of a body shop yet for our rv. But I have seen some that advertise that they repair rv's. I would think that whatever they do would look original. That's a good question for a shop if the OP decides to go in that direction.
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Old 03-24-2017, 02:05 PM   #13
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If you can't get another unblemished trailer, and you don't want them to replace the whole end cap, can this be repaired properly from a qualified repair shop and repainted so that the damage is gone and no longer visible? Paid by the dealer or Crossroads. That way you can keep the warranty.

Also, I'm not understanding why the warranty would no longer be valid if this came from the factory that way. If the dealer did it, Crossroads wouldn't even offer any compensation.
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You have to remember that a body shop will sand the area smooth like a car finish and will look different that the filon finish that looks like stranded fiberglass. But maybe I am wrong.


There is a difference between filon and gel coat. I think if it's gel coat you won't have any fibers to worry about.
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Old 03-24-2017, 05:12 PM   #14
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Good healthy debate going...thanks for all the input.

Spoke with the owner today he was very decent and apologetic. He said the end cap should be in next week and stated its a two day job. He told me rear caps are easy jobs and usually end up better sealed than from the factory. He mentioned that had it been the front cap he would swap my trailer out in an instant as those are complete nightmares.

He offered to back and warranty the repair for an additional year through him.

I'm leaning towards doing the swap especially after getting it out in the sun and seeing the bad paint match. Attached some photos so everyone can see what I'm into.

Thanks again!
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Old 03-24-2017, 06:23 PM   #15
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Good decision.
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Old 03-24-2017, 06:57 PM   #16
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Good healthy debate going...thanks for all the input.

Spoke with the owner today he was very decent and apologetic. He said the end cap should be in next week and stated its a two day job. He told me rear caps are easy jobs and usually end up better sealed than from the factory. He mentioned that had it been the front cap he would swap my trailer out in an instant as those are complete nightmares.

He offered to back and warranty the repair for an additional year through him.

I'm leaning towards doing the swap especially after getting it out in the sun and seeing the bad paint match. Attached some photos so everyone can see what I'm into.

Thanks again!
Get his additional warranty in writing and yea I can see the damage. If he will do that I would go that route myself. That would drive me nuts with a new unit to have to look at that.
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Old 03-27-2017, 05:28 PM   #17
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Wanted to post an update. Spoke with the owner again and discussed the situation and he's willing to swap trailers for another 289qb in stock. Can't speak any higher about this dealer. The customer service has been outstanding and they did the right thing. Don't see it too often. If you're in the market in the Delmarva area certainly take the time to look at the "hitch" place. Thanks again all.
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Old 03-27-2017, 06:02 PM   #18
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WOW! That's almost unheard of in the rv industry.Congratulations!
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