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03-19-2014, 03:38 PM
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#21
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Weekend Camper
Join Date: Jan 2014
Location: OHIO
Posts: 37
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I will be taking delivery of my new 2014 crossroads zinger rezerve soon. I was given the business card of Marc Rief, regional sales manager, and he told me to call him if I have any problems.....I was very impressed with him, and is a major reason I purchased a Crossroads RV.
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03-20-2014, 07:54 AM
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#22
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Family Vacation Member
Join Date: Sep 2013
Location: Kansas
Posts: 214
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Kim at Crossroads helped us tremendously with a vandalized window problem. The repair shop was terrible. They didn't order the right parts for the window. Kim finally sent photos to the shop showing what they needed to order. I don't think they would ever have figured it out without her help!
__________________
Richard and Jill
2013 Sunset Trail Reserve 26RB
2013 F250
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03-20-2014, 06:11 PM
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#23
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Full Time Camper
Join Date: Oct 2011
Location: Mn
Posts: 548
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I don't know way CR doesn't dump the bad dealers like GM and Ford did when the Gov help them out.
__________________
Lee & Jane and Black Lab Zoey
2008 Ford F250 CC Lariat 6.8L
2011 Crossroads Cruiser 31RK
Faribault MN
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03-20-2014, 07:14 PM
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#24
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Full Time Camper
Join Date: May 2013
Location: So IL
Posts: 1,811
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Quote:
Originally Posted by LeBo
I don't know way CR doesn't dump the bad dealers like GM and Ford did when the Gov help them out.
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I don't believe Ford took part in the bailout. Government Motors and Chrysler did though.
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Tim
13 ST25RB
08 F-250 SC 6.8L XLT 4x4
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03-21-2014, 10:17 AM
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#25
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Full Time Camper
Join Date: Apr 2011
Location: Canton, OH
Posts: 937
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Congrats on new trailer Gary. Hopefully you won't need anyone. A good dealer helps, but most people have had to go right to Crossroads, then keep a fire under dealer.
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Eddy & Brenda
Canton, OH
2015 Silverado HD 6.0L
2014 Zinger 32QB
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03-21-2014, 01:23 PM
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#26
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Full Time Camper
Join Date: Feb 2013
Location: VA
Posts: 590
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Congrats, Gary. Come join us at the Factory Rally in July. It is great to hear to about good dealers and good CR regional managers.
And I agree with some of you that some of the dealers need to be weeded out. We have a new dealer in our area that is carrying the Sunset Trail and they are family owned. It was the first place we looked a couple of years ago and they had very little inventory but have grown and now have ST. They may get our next buy.
__________________
Larry & Jean - Chesterfield, VA
2014 Ram 3500 4x4 dually crew cab - Black
2010 Montana 3665RE - New to us
2013 Zinger 30KB - Sold
CrossroadsRV Rally 2013 & 2014 - Northeast Crossroads Rally 2014 - Mason-Dixon Rally 2014
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03-21-2014, 03:37 PM
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#27
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Seasonal Camper
Join Date: Feb 2014
Location: New Mexico/ Calif
Posts: 312
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Then I am not going to say anything
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03-21-2014, 05:17 PM
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#28
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Full Time Camper
Join Date: Jan 2013
Location: Richland. Wa.
Posts: 624
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I'm helping TDG work out his issues with his Jefferson. Seems our two units both Jefferson's. Built three weeks apart. Have the same problems. No quality control back then. I jokingly told TDG, we have lemon sisters. Both made in November.. mine the 8th, his the 30th. Its so sad company's and employees, don't take pride in their work. Just push them out the door.
__________________
1998.5 Dodge 3500 4X4 Black Bart. 150k
2013 Rushmore Jefferson
2008 Raptor 299 toy hauler
Ruby & Jade. English Springer Spaniels
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03-21-2014, 05:19 PM
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#29
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Seasonal Camper
Join Date: Feb 2014
Location: New Mexico/ Calif
Posts: 312
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More like sweep them out the door
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03-21-2014, 06:34 PM
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#30
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Full Time Camper
Join Date: Oct 2011
Location: Mn
Posts: 548
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I stand corrected but point is the manufactures dump there under performers i.e sales and customer service.
__________________
Lee & Jane and Black Lab Zoey
2008 Ford F250 CC Lariat 6.8L
2011 Crossroads Cruiser 31RK
Faribault MN
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03-21-2014, 07:23 PM
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#31
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Full Time Camper
Join Date: Aug 2010
Location: , RI
Posts: 1,164
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What happened to" Excellent Crossroads Customer Service" the theme of this tread?
__________________
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
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03-22-2014, 06:50 AM
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#32
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,172
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Quote:
Originally Posted by socoguy
What happened to" Excellent Crossroads Customer Service" the theme of this tread?
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You are so right Al!!
Lets try and keep it on track guys.
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03-26-2014, 10:55 PM
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#33
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New Camper
Join Date: Nov 2013
Location: Tacoma, Wa
Posts: 8
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The seals on the slide outs on my 2014 ST31SS we're not installed correctly and leaked, big time. Crossroads paid the dealer to fix it, extended my warranty 3 months, and paid for slide out covers for both slide outs (including installation). I only made one call to customer service, and they were very friendly and helpful.
And if anyone lives in Washington, buy from Clear Creek RV in Silverdale. They handled the whole thing, went to bat for me, did superb work, and threw in a set of Maxxair vent covers as well.
I was very upset at having a large amount of water leak in and damage my brand new trailer, but now I am happy and relieved that they worked together to not only find the problem, fix all of the damage, and pay for some extras to help prevent future problems.
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03-27-2014, 09:52 AM
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#34
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Full Time Camper
Join Date: Jun 2011
Posts: 1,012
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Quote:
Originally Posted by J_unfred
The seals on the slide outs on my 2014 ST31SS we're not installed correctly and leaked, big time. Crossroads paid the dealer to fix it, extended my warranty 3 months, and paid for slide out covers for both slide outs (including installation). I only made one call to customer service, and they were very friendly and helpful.
And if anyone lives in Washington, buy from Clear Creek RV in Silverdale. They handled the whole thing, went to bat for me, did superb work, and threw in a set of Maxxair vent covers as well.
I was very upset at having a large amount of water leak in and damage my brand new trailer, but now I am happy and relieved that they worked together to not only find the problem, fix all of the damage, and pay for some extras to help prevent future problems.
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Now that is stepping up to the plate and hitting it out of the park.
Kudos to Crossroads
__________________
Clif and Millie
Ozzie (half a dog tall & 2 dogs long)
Mabank, TX
2009 Ford Lariat F350 SRW CC Diesel
2013 Cruiser CF305SK Patriot Edition
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03-27-2014, 11:26 AM
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#35
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Full Time Camper
Join Date: Aug 2010
Location: , RI
Posts: 1,164
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Glad to hear all of you problems corrected in a professional manner. Lets hope these reports of improved customer service continue and Crossroads is once again a reliable Manufacturer.
__________________
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
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03-27-2014, 11:37 AM
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#36
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,730
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Sound like their on the right track. Great news
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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03-27-2014, 12:27 PM
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#37
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Family Vacation Member
Join Date: Feb 2013
Location: GA
Posts: 159
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Once we found a reputable service provider, Cross Roads has gone above and beyond to honor our warranty. We have nothing to complain about. They have helped us and met our needs on every issue so far! It has been said before on the forum, but finding the right service provider is the key. The one we found isn't even a CR service center, but they have worked very hard for us.
__________________
R & M Hewitt
Dobie Girl, Elise & Dobie Boy, Chiron
2014 CR Rushmore Lincoln
2016 High Country SILVERADO 2500HD DURAMAX/Allison
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03-27-2014, 01:48 PM
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#38
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Family Vacation Member
Join Date: Oct 2013
Location: michigan
Posts: 103
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Well crossroads is still dealing with our camper water leak. They are having come to them to pick up our unit. 200 miles each way. They are NOT giving us any breaks. Making it difficult for us all around.
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03-27-2014, 01:53 PM
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#39
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,172
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If they are continuing to pick it up, take to the factory for repair, and deliver it back, it sure sounds to me like -- Excellant customer service.
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03-27-2014, 04:23 PM
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#40
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Family Vacation Member
Join Date: Dec 2013
Location: PA
Posts: 190
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Quote:
Originally Posted by tomandlori
They are having come to them to pick up our unit. 200 miles each way.
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I am still trying to decipher exactly what that says.
__________________
~Mike & Kim~
NW Pennsylvania
2014 Rockwood Windjammer 3008W Diamond
2012 Toyota Tundra, 5.7L
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