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Old 07-13-2020, 06:37 PM   #1
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Join Date: Jan 2012
Location: Hermitage
Posts: 1
Angry Skylight over tightened at factory!

Can someone please share with me how I get in touch with someone at crossroads? I bought a 2012 sunset trails reserve brand new. For some reason the right side behind the awning delaminated this spring. After taking it to an RV dealer he said this problem has been going on since ownership. After removing the seal around the skylight it was discovered that the screws were over tightened and cracked three of the corners as well as many screws. Now I have to come up with $9000 to get it repaired.
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2012 sunset trails reserve
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Old 07-13-2020, 07:22 PM   #2
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Join Date: Dec 2007
Location: WI.
Posts: 9,151
Here is a couple places I was able to come up with. Let us know the out come.
CORPORATE

1140 W. Lake Street
Topeka, In 46571
Phone: 260-593-3850
Fax: 260-593-2088
Email: sales@crossroadsrv.com
CUSTOMER SERVICE

2425 Davis Drive
PO Box 2000
Goshen, IN 46527-2000
Phone (toll free): (866) 425-4369
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Old 07-15-2020, 11:38 AM   #3
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Join Date: Aug 2012
Location: Belle River , Ontario
Posts: 1,753
Just so you are not alone, most thin plastic skylights are over torqued and cracked. They use same torque gun for everything and just put alot of dicor on it to cover it up. Assembliers dont want to waste time fixing as they wouldn't be able to go home early when done their quota for today. Up to dealer to fix before you get it.
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2013 Sunset Trail Reserve 25RB..(just sold it)
2015 White Chev Silverado 2500HD 4x4 (6.0 l gasser)
2003 Mountain Star 890SBRX Truck Camper
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