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07-23-2015, 10:13 AM
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#21
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,040
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That's to bad. I guess I was expecting at the very least, an acknowledgement.
Seems as tho the ball doesn't carried very far by anybody at CR.
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07-23-2015, 03:59 PM
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#22
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,597
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Quote:
Originally Posted by Tim D
That stinks! Makes no sense. The hole cut for the pipe would be too big to fit inside the pipe. Will be curious to hear their response.
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If you use a adjustable hole cutter the cut out could be the same size as the inside diameter of the pipe. The cutters are larger than a saw blade type,
__________________
Mark & Susan
Lehighton, Pennsylvania
'13 Cruiser Patriot 335SS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch" |
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07-23-2015, 08:21 PM
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#23
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Full Time Camper
Join Date: May 2013
Location: So IL
Posts: 1,811
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Quote:
Originally Posted by mark5w
If you use a adjustable hole cutter the cut out could be the same size as the inside diameter of the pipe. The cutters are larger than a saw blade type,
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Nope...Still doesn't hold water. I see where you are going with this, but the hole is cut then the pipe is run. I don't buy it.
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Tim
13 ST25RB
08 F-250 SC 6.8L XLT 4x4
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07-29-2015, 01:48 PM
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#24
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Family Vacation Member
Join Date: Aug 2014
Location: Ohio
Posts: 130
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Heard back from CR. Nothing to report. Vacation time.
__________________
2015 Sunset Trail Reserve ST33BD
2014 Toyota Tundra Crewmax 4X4
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07-30-2015, 07:28 AM
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#25
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Weekend Camper
Join Date: May 2015
Location: Indiana
Posts: 71
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Robb -- I am sorry that no one has gotten back to you. I have asked my costumer service contact multiple times and he said that he reached out to you on 7/21. I will again get in contact with him. I am so sorry for the inconvenience and that this is taken so long to get taken care of.
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Taylor Troup
CrossRoads Employee
Recreational Lifestyle Specialist
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07-30-2015, 07:42 AM
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#26
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Full Time Camper
Join Date: Feb 2013
Location: Connecticut
Posts: 688
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What's strange, this exact same problem happened over on the Keystone forum as well. Seems it is not an isolated incident.
Sent from my SM-G900V using Tapatalk
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Jason & Wendy
2014 Ford F-350 Lariat 6.7L PSD
2015 Keystone Montana 3711FL
B&W Patriot 16K Fifth Wheel Hitch
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07-30-2015, 09:00 AM
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#27
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Family Vacation Member
Join Date: Jan 2013
Location: Georgia
Posts: 202
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Quote:
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Three weeks, no follow-up. Guess I was expecting too much.
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At least you got someone from customer service to at least initially respond. That's more than I got... all I wanted to know was about how much a new panel for my CR 220RB would cost. Eventually I am going to have it replaced due to delamination and I was trying to get an idea of what it would cost. I had pretty low expectations though, and they were fully met.
__________________
Don & Mary (Don - retired Navy)
2016 Forest River 243RBS (traded '13 CR ST220RB)
2013 Ford F150 Ruby Red Super Crew Eco-boost
2017 - 500 miles, 9 nights
2016 - 3005 miles, 34 nights
2014, 14, 15 - 11,614 miles, 125 nights
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07-30-2015, 09:25 AM
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#28
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Family Vacation Member
Join Date: Aug 2014
Location: Ohio
Posts: 130
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Just to verify, a CR representative did call me back on the 24th to let me know that they had nothing to report yet. Everyone involved was on vacation. I'll keep updating as I hear more!
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2015 Sunset Trail Reserve ST33BD
2014 Toyota Tundra Crewmax 4X4
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07-30-2015, 09:50 AM
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#29
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Full Time Camper
Join Date: Feb 2013
Location: Connecticut
Posts: 688
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Post from Keystone forum. Same problem
http://www.keystonerv.org/forums/sho...d.php?p=180600
Sent from my SM-G900V using Tapatalk
__________________
Jason & Wendy
2014 Ford F-350 Lariat 6.7L PSD
2015 Keystone Montana 3711FL
B&W Patriot 16K Fifth Wheel Hitch
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07-30-2015, 11:20 AM
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#30
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Family Vacation Member
Join Date: Aug 2014
Location: Ohio
Posts: 130
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Quote:
Originally Posted by Tim D
Nope...Still doesn't hold water. I see where you are going with this, but the hole is cut then the pipe is run. I don't buy it.
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There was no center hole in the plywood piece. The holes you see in the pic are from me trying to remove enough material to get it unstuck.
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2015 Sunset Trail Reserve ST33BD
2014 Toyota Tundra Crewmax 4X4
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08-07-2015, 07:49 AM
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#31
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Family Vacation Member
Join Date: Aug 2014
Location: Ohio
Posts: 130
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Well, the CR customer service rep got back to me and in the end, they said that it will be used as a teaching tool in the future. Guess that's the best I can do. I had a couple of very nice conversations with Joe, the CR rep, and I repeatedly informed him about how the quality control is so important. He told me they have no way to know who was responsible for building that part of my camper, and I will choose to believe him. Hopefully my efforts will help a future owner. I do believe that if enough folks get vocal with the manufacturers about the problems they encounter, QC will get better. Remember that social media has the power to make or break a business. Now, back to our regularly scheduled program! 
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2015 Sunset Trail Reserve ST33BD
2014 Toyota Tundra Crewmax 4X4
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08-07-2015, 11:53 AM
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#32
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,040
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Thanks for the update Robb. 
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11-13-2015, 05:28 PM
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#33
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Weekend Camper
Join Date: Sep 2014
Location: VA
Posts: 44
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Look Familar
Robb does this photo look familiar? I was out working on the camper today finished winterizing and was going to put cover on A/C unit. We had some issues this past year with smells from black tank off and on, I use the GEO method and was somewhat bewildered at what was causing only occasional odor issues. I remember your post and while up on the roof decided to take a look, an this is what I found. It had what appeared to be a partial hole in the plug, when I tried to hook it with a piece of wire it broke and fell down to the tank. Was getting dark and stopped for the night. Guess yours wasn't the only one. Ours was made on 12/14/2014.
IMG_0341.jpg
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Marty & Donna
Portsmouth, VA
2015 Sunset Trail ST32BH
2015 GMC Sierra 2500HD
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11-16-2015, 07:33 PM
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#34
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Family Vacation Member
Join Date: Aug 2014
Location: Ohio
Posts: 130
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Contact Crossroads and let them know. They won't do anything, but if enough of us bitch, maybe future buyers will benefit. 
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2015 Sunset Trail Reserve ST33BD
2014 Toyota Tundra Crewmax 4X4
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12-07-2015, 04:07 PM
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#35
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New Camper
Join Date: Oct 2015
Location: Pa
Posts: 2
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a bb hole
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12-07-2015, 08:59 PM
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#36
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Weekend Camper
Join Date: Sep 2015
Location: TEXAS
Posts: 58
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Maybe that is how is how my Rushmore Lincoln issues will end up - As a teaching tool. I never thought of their responding like that.
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