My Name is Jeff Holmstrom I purchased a 2009 Cross Terrain (my family andI really enjoy this camper)last year and because of some negligence of the dealer thatI bought it from and then the lack of concern on this dealerships part by never returning my phone calls or not addressing any of my problems the Manufacturer was forced to step in and take care of the issues (many of which were caused by the dealershipin Ramsey Mn.) And did they ever step up and take care of the issues very seldom do people or companies go above and beyond today unless they are forced to (and then it isnot going above and beyond if you are forced to). The two gentlemen thatI worked with at the crossroads facility in Topeka Indiana were two of the most professional, curteous thorough and conscientous gentlemenI believe thatI have ever dealt with. These two gentlemen (Randy Nielson & Randy Mishner)with the support of there company not only dealt with all the issues but theywent way above and beyond to make sure that we were satisfied. I would always recommend Cross Roads Products to anyone who is asking Because of this experience I will always look to CrossRoads first and foremost for my family's next camper.
Great Job Cross Roads
Love My New Cross Terrain Toy Hauler
Jeff - welcome to the forum & Crossroads great service. My first contact with the "two Randys" was last Sept when Randy M & his team worked on my 2001 Paradise Pointe. I couldn't have been happier and wrote to the "other Randy" to say so and praise the team. My only concern is that Randy #1 will do such a good job that he'll get promoted & we'll loose him. Now we have ordered a new 2010 Kingston and are looking forward to more good times as a member of the CrossRoads Family.
Welcome to the forum. As others have said, and from personal experience, Crossroads service and support is above and beyond anyones. That is why we are on our second Cruiser. Best bang for the buck anywhere!!!!!!!!
Dale & Carol
2010 CF30SK Patriot
Welcome! I am another happy camper. I didn't think much about customer service when I bought my Cruiser in August 2009 but after a few minor problems I am sold on Crossroads. Just yesterday, I emailed the factory about a piece of molding I need to replace one damaged by son's puppy. I got a response this morning and a very reasonable ($15) quote. How nice it is to do business with people who care about their customers after the sale. Kudos to the Crossroads team!
Im in the same boat as the others. I bought a used 2004 Cruiser TT last yearand have called and talked and had service from the Crossroads crew that is second to none. Even though I bought mine used they still treat me like I bought it directly from them. And that kind of service is very hard to come by.
This is my first Crossroads and it wont be the last as I am now a loyal fan that wont buy anything but Crossroads in the future.!!