Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-07-2021, 02:48 PM   #1
New Camper
 
Join Date: Oct 2020
Location: OH
Posts: 2
Crossroads won't answer me!

Hi, we're torn between between Crossroads and a (Keystone) Cougar Half-ton (we have 6 trailers as contenders). I have written to Crossroads several times asking questions about 2 new floorplans and get no response. While we were leaning toward Crossroads, my fear is that if they ignore us before we buy, they will be worse after we buy when they have our money. Suggestions?
Sdobberstein is offline   Reply With Quote
Old 01-07-2021, 02:52 PM   #2
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 8,510
Have you tried calling?
__________________
2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is online now   Reply With Quote
Old 01-07-2021, 03:08 PM   #3
Gone Traveling
 
Join Date: Feb 2016
Location: Texas
Posts: 1,392
Just FYI!
You are aware that Crossroads is under the management/leadership of Keystone & both are owned by Thor.
travelin texans is offline   Reply With Quote
Old 01-07-2021, 04:22 PM   #4
New Camper
 
Join Date: Oct 2020
Location: OH
Posts: 2
I first contacted my local dealer. He answered what he could and said he contacted Crossroads for more information. They were to get back to him and haven't. I tried emailing (with no response), then I called (with the same result as our dealer - they'd get back to me), then I emailed again. Is this typical customer service response from Crossroads?
Sdobberstein is offline   Reply With Quote
Old 01-07-2021, 04:35 PM   #5
Site Team
 
Join Date: Jun 2015
Location: mo
Posts: 1,427
Just a guess but could be with everything going on and the increase in sales they are leaving things to the dealer network. Are the campers you are interested in on a lot somewhere that you could look at? Also i would think a dealer should know the product line to answer your questions.

Just curious what are the questions that you have?
__________________
2009 Seville VF32KS
2019 GMC SIERRA 3500HD CREW CAB DENALI
6.6 DIESEL STANDARD BOX
dagst1 is offline   Reply With Quote
Old 01-10-2021, 10:45 AM   #6
Full Time Camper
 
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,611
Have you tried to call Keystone...? If not try calling Keystone and if you get a person try asking them about Crossroads, or better yet ask them to connect you to a Crossroads representative...
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2013 Cruiser Patriot 305 SKP

In God We Trust
A proud member of the one percent...Semper Fi
sleepyT is offline   Reply With Quote
Old 01-14-2021, 04:09 PM   #7
Family Vacation Member
 
egrum's Avatar
 
Join Date: May 2011
Location: Alberta
Posts: 103
I look at the response you are getting as: TYPICAL.
They dont care. What else would you call it? when a customer (Potential) is asking questions one would think that a replay is very important as they could loose the sale over ignoring the question. Any response is better than the no response you are getting.

On top of that, with the RV sales in the last year, they dont care, again.

This comes from my having the same treatment only mine came after we bought and they basically told me it was not their concern, go to the dealer and they told me that it was the manufacturer, great custom relations (Crossroads) but they are a Thor product and Thor reaches a long way.

Good Luck
__________________


2012 Sunset Trail by Crossroads
29BH
2016 F150 Lariat
egrum is offline   Reply With Quote
Old 01-14-2021, 05:11 PM   #8
Weekend Camper
 
Join Date: Oct 2020
Location: Maine
Posts: 11
Customer service

We had a brand new Forest River and after our sale we had some issues. The dealer was no help and a run around with Forest River. Camper was 9 months old. The difference came when we found another dealer who actually cared about our problem and took care of the warranty service even though they had not sold us the camper.
I guess I would recommend finding a dealer who really cares. Ask around to people who have dealt with them not just for sales but for service after the sale.
We now have a 2016 Cruiser 305RS that we bought used. I really like the quality and I have found this site with other Crossroads owners very helpful.
Good luck and don’t give up. We have only been campers for 2 years now and love it. Trying to convince my wife to sell out and go full time. No luck yet but she has already booked 3 campgrounds for this summer. In Maine!
Pjwarner is offline   Reply With Quote
Old 01-14-2021, 05:21 PM   #9
Family Vacation Member
 
Join Date: Jul 2020
Location: WA
Posts: 101
Also keep in mind that the RV industry is VERY different from the Auto industry. With the RV industry, the DEALERS are the customers so they usually tend to get answers back faster than us. Thatís still no excuse for ignoring responses but itís a bit of an explanation as to why you may not have received a response yet. Ask your dealer for the contact info for his Crossroads rep. When I did that, I started getting answers
__________________

Tony & Lynne
Whidbey Island, WA
2021 Sunset Trail SuperLite SS212RB
2012 Ford F-150 Crew cab, 5L max tow
Tonyg2724 is offline   Reply With Quote
Old 01-14-2021, 07:06 PM   #10
Weekend Camper
 
Join Date: Apr 2020
Location: AZ
Posts: 17
I did lots of research prior to buying my Crossroad Cameo fifth wheel. I didn’t have a need to call them prior to buying but I’ve tried three different times about some other questions and never heard a peep. Not a real confidence builder.

Other than being ignored, I love my cameo and would buy another one next time in a heartbeat.
__________________
2020 Cameo 3201RL
TKCameo is offline   Reply With Quote
Old 01-14-2021, 09:11 PM   #11
Family Vacation Member
 
Join Date: Jul 2020
Location: WA
Posts: 101
I feel exactly the same way about my Crossroads Sunset trail.
__________________

Tony & Lynne
Whidbey Island, WA
2021 Sunset Trail SuperLite SS212RB
2012 Ford F-150 Crew cab, 5L max tow
Tonyg2724 is offline   Reply With Quote
Old 01-15-2021, 05:48 PM   #12
Site Team
 
mark5w's Avatar
 
Join Date: Sep 2012
Location: PA
Posts: 5,261
Is there any question that forum members can help you with? Let us know
__________________
Mark & Susan
Lehighton, Pennsylvania

'13 Cruiser Patriot 335SS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
mark5w is offline   Reply With Quote
Old 01-15-2021, 06:34 PM   #13
Site Team
 
Join Date: Jun 2015
Location: mo
Posts: 1,427
I agree if they have questions why not ask them here. Someone may have a answer.
__________________
2009 Seville VF32KS
2019 GMC SIERRA 3500HD CREW CAB DENALI
6.6 DIESEL STANDARD BOX
dagst1 is offline   Reply With Quote
Old 01-18-2021, 02:16 PM   #14
Family Vacation Member
 
Wingerdinger's Avatar
 
Join Date: Jul 2018
Location: Minnesota
Posts: 210
As I see it, this type of issue is system-wide. With RV sales at an all-time high, and with Covid keeping employee numbers down, there are too many people trying to contact not enough qualified people. Which is also why parts availability is at issue, and well as service department backups. The whole RV industry is a mess, and it's not just Crossroads or Keystone.
If you have a question, there are knowledgeable people right here, you're pretty likely to get a more accurate answer here.
__________________
Doug and Patience and Shelby the mutt
2015 Crossroads Sunset Trail Reserve ST26RB
2013 Ford F-150 3.5 EcoBoost XLT Supercab 4x4
Wingerdinger is offline   Reply With Quote
Old 04-12-2021, 06:36 PM   #15
Weekend Camper
 
Join Date: Jan 2021
Location: Mi
Posts: 15
I just purchased a Cameo 3081RK, I contacted Crossroads customer service several times and spoke with a rep, I had to wait several minutes but I did get my questions answered. I love the Cameo fifth wheel.
__________________
2020 Cameo 3081RK
2009 Cyclone 4012
2001 Jayco 3590 Designer Legacy

1996 Prowler TT

1994 Hornet TT
J Andring is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 06:46 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
×