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04-02-2013, 06:32 AM
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#41
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Weekend Camper
Join Date: Jan 2009
Location: Ont,, Canada
Posts: 45
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Glad I happened upon this post as I was going to be ordering a new Rushmore this month. The main reason for a repeat purchase was the excellent warranty (2 + 5)and service we received on 2009 Seville. From my experience I wouldn't order a Crossroads product without a longterm structural warranty. Been at the factory a number of times for service, structural and otherwise. Seen many rigs in there for structural repairs. One year doesn't cut it. Will be looking elsewhere for my new fifthwheel.
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timonbik
34 Seville CK
2011 Chev 3500 Duramax Crew 4X4, Fulltimer
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04-02-2013, 07:04 AM
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#42
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Full Time Camper
Join Date: Feb 2013
Location: Connecticut
Posts: 688
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A crappy trailer is a crappy trailer,even if it had a six year warranty. I would rather have a good trailer that didnt need a warranty then one I had to get repaired all the time. I think to many of you are focusing on the warranty period and not if the warranty is needed or not.
Just MHO
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Jason & Wendy
2014 Ford F-350 Lariat 6.7L PSD
2015 Keystone Montana 3711FL
B&W Patriot 16K Fifth Wheel Hitch
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04-02-2013, 07:15 AM
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#43
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Weekend Camper
Join Date: Jan 2009
Location: Ont,, Canada
Posts: 45
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That's exactly my point. I personally have been back to the factory 3 times for major structural repairs including sagging floors and cracked wall and delaminating panelling. I am still happy with my unit, but would have been royally p*ss*d ifI hadn't had a 2 + 5 extended warranty. Also been at the factory when others arrived for similar repairs. If there are few claims, then why stop offering the warranty because it shouldn't cost you anything. FOOD FOR THOUGHT!!!
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timonbik
34 Seville CK
2011 Chev 3500 Duramax Crew 4X4, Fulltimer
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04-02-2013, 08:18 AM
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#44
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Seasonal Camper
Join Date: May 2006
Location: SW FL
Posts: 282
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04-02-2013, 08:59 AM
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#45
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Full Time Camper
Join Date: Oct 2011
Location: Mn
Posts: 548
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<div id="system">
<article ="item">
<er>
<h1 ="title">12-Point Promise</h1>
</er>
<div =" clearfix">
CrossRoads RV offers a one-year warranty backed by our 12-Point Promise.
<h3>CrossRoads Direct</h3>
A big deal - we are authorized to administer not only our warranty
but the warranty of our vendors for the entire year. Having this
in-house will allow us to deliver quicker service times, happier dealers
and more satisfied retail owners.
<h3>Quick Assist</h3>
An industry first - we provide each coach with two hours of service
time to quickly diagnose and fix issues without prior pre-authorization.
This dramatically shortens the time it takes our owners to get back on
the road.
<h3>24-Hour Factory Support</h3>
We provide access to a CrossRoads employee, 24 hours a day for timely, knowledgeable responses.
<h3>One-Hour Work Authorizations</h3>
Our pledge to our dealers is to quickly and efficiently turn around authorization times within one hour of the dealer request.
<h3>Emergency Parts List</h3>
By providing our dealers a list of parts that 1) would render the
coach unusable or 2) are frequently used, we can better ensure our
dealers are prepared for potential issues and can get our owners back on
the road without lengthy delays.
<h3>Dealer Stock (our claim, their part)</h3>
Making it easy and efficient is what NGV is all about. Allowing our
dealers to quickly diagnose using Quick Assist, then allowing them to
submit a claim and use their in-house parts to fix the issue is designed
to be quick and easy for everyone.
<h3>Dedicated Supplier Reps</h3>
For added piece of mind, CrossRoads has partnered with the industry's
largest supplier to provide unparalleled support by having two
dedicated CrossRoads reps on staff to quickly resolve issues.
<h3>NGV Ownership Delivery Process</h3>
We care - our NGV delivery process ensures our owners are not only
comfortable with their purchase but they understand how to use, maintain
and fully enjoy it.
<h3>DSC Support</h3>
The Dealer Support Crew (DSC) is tasked with redefining the
relationship between CrossRoads, our dealers and our retail owners. How,
you ask? By increasing dealer visits from CrossRoads employees, by
opening up lines of communication between Customer Service Departments,
by enhancing the Delivery experience and finally making sure your
CrossRoads product makes a great first impression by being Show Room
ready.
<h3>Six-Month Ownership Satisfaction Guarantee</h3>
Peace of Mind - Owners can bring their new purchase back to the
selling dealer for a six month check-up on CrossRoads' dime to further
enhance the ownership experience.
<h3>Show Room Ready Inventory</h3>
To help ensure CrossRoads product makes a GREAT first impression, all
CrossRoads sales staff and the newly formed DSC will inspect dealer
inventory during visits to ensure our product is SHOW ROOM ready.
<h3>Coach-Net 24-Hour Roadside Assistance</h3>
Each CrossRoads product comes standard with one year of Coach-Net for
additional peace of mind while our customers are traveling.
</article>
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Lee & Jane and Black Lab Zoey
2008 Ford F250 CC Lariat 6.8L
2011 Crossroads Cruiser 31RK
Faribault MN
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04-02-2013, 09:15 AM
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#46
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Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
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I guess it is one of those "subject to changeon the fly" kind of deals.....
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17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
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04-02-2013, 09:57 AM
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#47
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Weekend Camper
Join Date: Mar 2013
Location: Pa
Posts: 26
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Kinda sucks the warranty is only one year but if its a good product and holds up with no problem no big deal sucks they changed the care package thought it was a good idea actually but at least they're not advertising it any more if they're no longer doing it.
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04-02-2013, 12:24 PM
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#48
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Weekend Camper
Join Date: Jan 2009
Location: Ont,, Canada
Posts: 45
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Been living in my unit fulltime for almost 5 years. Even with fulltime use, major issues did not appear until year three. The automobile industry pulled up their socks making cars better so were able to offer a longer warranty. IMHO Crossroads has done the exact opposite. Make it cheaper and shorten the warranty to avoid costs. If the product is good, no problem extending the warranty. Shows how much faith Crossroads management have in their product.
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timonbik
34 Seville CK
2011 Chev 3500 Duramax Crew 4X4, Fulltimer
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04-02-2013, 01:23 PM
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#49
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Family Vacation Member
Join Date: Nov 2012
Location: kansas
Posts: 181
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Timonbik,You are exactly right! Cross Roads management must know that they are making a inferior product. I did not know about this forum before I purchased my unit. If I had , I would have done a little more shopping! I purchased my unit in Nov, lived in it for a month and had one fairly major issue. After repair I stored it for the winter. Going out this weekend for a camping trip. So we will see. I work away from home alot and live in my unit for months at a time. Before this I had a forrest river travel trailer and omly had one minor issue with the AC unit in 5 years time. I hope I dont regret my decision.
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2012 305sk traded, and 2010 F-350 power stroke with 220,000 miles. 2012 F-250 power stroke
2015 Grand Design 337 RLS
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04-02-2013, 09:37 PM
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#50
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Full Time Camper
Join Date: Sep 2007
Location:
Posts: 1,415
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#10 you used to have to go back to the dealer in 6 months to keep the warrenty going. I stated for years that I thought it was a money grab and should be eligal. I hope cossroads finally realized it was.
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04-19-2013, 08:39 AM
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#51
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Seasonal Camper
Join Date: Feb 2013
Location: United States
Posts: 285
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Hello all, I just wanted to update this. I emailed Bill Stout regarding the customer care package. I just stated that I had purchased my unit before they changed the "12 Point Promise" and I would like to make sure Ireceived it. Couldn't have gone any better he asked for my address and I got it in the mail a week later. Can't say enough about my dealings with CR customer service thus far!
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2015 GMC Sierra 1500 Crew Cab Z71 4X4 3.42
2013 CrossRoads Sunset Trail Super Lite 250RB
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04-19-2013, 09:50 AM
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#52
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Full Time Camper
Join Date: Nov 2006
Location: Bradley, Il
Posts: 1,018
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Nice to hear good news.
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Dale & Carol
Bradley, Il
2007 F-250
2010 CF30SK Patriot
2007 CF30SK
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04-24-2013, 06:17 AM
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#53
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Family Vacation Member
Join Date: Nov 2012
Location: Virginia
Posts: 105
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What was in the care package? I never received mine is it worth calling up?<?: prefix = o ns = "urn:schemas-microsoft-com ffice ffice" />
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Dustin
Nokesville VA
2008 F350 Super Duty 6.4
2014 Sunset Trail 32bh
"I work so I can CAMP, I camp to get away from WORK"
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04-24-2013, 06:26 AM
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#54
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Seasonal Camper
Join Date: Feb 2013
Location: United States
Posts: 285
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Quote:
Originally Posted by dminer04
What was in the care package? I never received mine is it worth calling up?
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Two things of Proflex(white & clear) Camco RV wash & wax, leather cleaner, tire gauge, 3 putty sticks and some other spray on wax. Also the 6 month satisfaction certificate. I think that's it.
Just email Bill Stout I never called. He took care of it right away. Make sure you put all your purchase date and VIN#. bstout@crossroadsrv.com</span>
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2015 GMC Sierra 1500 Crew Cab Z71 4X4 3.42
2013 CrossRoads Sunset Trail Super Lite 250RB
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04-24-2013, 07:07 AM
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#55
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Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
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Leather cleaner, really??? There is no leather in any unit Crossroads makes.
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17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
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04-24-2013, 07:20 AM
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#56
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Seasonal Camper
Join Date: Feb 2013
Location: United States
Posts: 285
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Yep, says cleaner and protectant.
__________________
2015 GMC Sierra 1500 Crew Cab Z71 4X4 3.42
2013 CrossRoads Sunset Trail Super Lite 250RB
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04-25-2013, 01:30 AM
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#57
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Full Time Camper
Join Date: Oct 2012
Location: Saskatchewan
Posts: 844
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Quote:
Originally Posted by Hunter11
Leather cleaner, really??? There is no leather in any unit Crossroads makes.
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Interesting. We have leather furniture in our Cruiser Patriot 345RF. So I disagree with this statement.
__________________
Scott
2013 CrossRoads Cruiser Patriot CF345RF
2011 Ford F350 Lariat FX4 CC 6.7L Turbo Diesel (Heavily Modified)
Saskatoon, SK
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04-25-2013, 01:42 AM
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#58
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Weekend Camper
Join Date: Jan 2009
Location: Ont,, Canada
Posts: 45
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I have a Seville which came with Luxor leather furniture. Not real leather. Looks like leather but is not unless it comes from the Nauga animal which has a canvas backing on all its pelts. After I complained they gave me the money back for the leather option. If you are brave enough, take a BBQ lighter and brieflyput a flame to your furniture. If its leather, it won't MELT. Good luck on that one!!!
__________________
timonbik
34 Seville CK
2011 Chev 3500 Duramax Crew 4X4, Fulltimer
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04-25-2013, 01:43 AM
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#59
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Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
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Probably more like faux leather than the real thing. They can't afford to put real leather furniture in a Cruiser and stay on price point. We have some friends with a Rushmore and their furniture is fuax leather. Crossroads use to offer a "leather" upgrade couch from fabric on the Cruiser line for $100. Does anyone really believe for that price you are getting the real thing?
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17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
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