I started this discussion some time ago and wanted to get an update out here that Crossroads has corrected the problem by installing a new unit under warranty that now functions properly. I spoke with Chris Charles who I read from someone else is no longer with the company. Please use my below threads as assistance and leverage for others to get their situation fixed also.
Wayne,</span></span>The model is called the AWM970� It’s the exact same in appearance as the AWM965 that you currently have however it has the audio out puts for your TV to be functional on DVD from the bedroom!</span></span>Chris</span></span><div style="margin: 0px; padding: 0px; "><div style="margin: 0px; padding: 3pt 0in 0in; border-style: solid none none; border-top-width: 1pt; border-top-color: rgb181, 196, 223; "><b style="margin: 0px; padding: 0px; ">From:</span>[/b]Wayne Resch [mailto:
awresch@hotmail.com]<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Sent:[/b]Friday, August 17, 2012 10:06 AM<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">To:[/b]
ccharles@crossroadsrv.com<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Subject:[/b]RE: Emailing: Toshiba TV Install Process.docx</span></span></span><div style="margin: 0px; padding: 0px; ">Chris,<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Hope the day is going well for you.They are still working on my camper but they said you were sending the new stereo to them.Thank you so much for assisting us and making this a good experience.With that I am hoping you would know the model of stereo you are replacing this with and when do you anticipate it should arrive?I would like to learn about it beforehand.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">I also wanted to confirm this stereo will still have an audio in from the tv as the current one does so I can have tv sound through the main camper speakers, and it will now have an audio out so I can have DVD sound through my tv speakers.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Just wanting to make sure they will be running an extra wire to the tv an not using the current one, thus eliminating the ability to get tv sound through the main speakers which we now have.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Thanks for your assistance... Our family greatly appreciates it.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Wayne Resch</span><div ="ecxMsonormal" align="center" style="margin: 0px; padding: 0px; text-align: center; "><hr size="2" width="100%" align="center" style="text-align: -webkit-auto;margin: 0px; padding: 0px; "></span>From:
ccharles@crossroadsrv.com<br style="margin: 0px; padding: 0px; ">Date: Fri, 10 Aug 2012 13:04:40 -0400<br style="margin: 0px; padding: 0px; ">Subject: RE: Emailing: Toshiba TV Install Process.docx<br style="margin: 0px; padding: 0px; ">To:
awresch@hotmail.com</span><div style="margin: 0px; padding: 0px; ">Wayne,</span></span></span></span></span></span>Just have them contact me directly!</span></span></span></span></span></span><div style="margin: 0px; padding: 0px; "><div style="margin: 0px; padding: 3pt 0in 0in; border-style: solid none none; border-top-width: 1pt; border-top-color: rgb181, 196, 223; "><b style="margin: 0px; padding: 0px; ">From:</span>[/b]Wayne Resch [mailto:
awresch@hotmail.com]<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Sent:[/b]Thursday, August 09, 2012 3:26 PM<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">To:[/b]
ccharles@crossroadsrv.com<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Subject:[/b]RE: Emailing: Toshiba TV Install Process.docx</span></span></span><div style="margin: 0px; padding: 0px; ">I am bringing it to my dealership in Green Bay, WI.Wagner's RV<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">
www.wagnersrv.com/ContactUsPage.html<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Please let me know if there is anything special I should do.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Thanks, Wayne</span><div ="ecxMsonormal" align="center" style="margin: 0px; padding: 0px; text-align: center; "><hr size="2" width="100%" align="center" style="text-align: -webkit-auto;margin: 0px; padding: 0px; "></span>From:
ccharles@crossroadsrv.com<br style="margin: 0px; padding: 0px; ">Date: Thu, 9 Aug 2012 07:40:08 -0400<br style="margin: 0px; padding: 0px; ">Subject: RE: Emailing: Toshiba TV Install Process.docx<br style="margin: 0px; padding: 0px; ">To:
awresch@hotmail.com</span><div style="margin: 0px; padding: 0px; ">Your bringing your camper here? Or to a service facility?</span></span></span></span></span></span><div style="margin: 0px; padding: 0px; "><div style="margin: 0px; padding: 3pt 0in 0in; border-style: solid none none; border-top-width: 1pt; border-top-color: rgb181, 196, 223; "><b style="margin: 0px; padding: 0px; ">From:</span>[/b]Wayne Resch [mailto:
awresch@hotmail.com]<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Sent:[/b]Thursday, August 09, 2012 7:37 AM<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">To:[/b]
ccharles@crossroadsrv.com<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Subject:[/b]RE: Emailing: Toshiba TV Install Process.docx</span></span></span><div style="margin: 0px; padding: 0px; ">Good morning,<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">I am just following up again on the DVD replacement as I am bringing my camper in this next Monday.If ready I am hoping they can replace next week also.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Thank you very much for your continued assistance.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Wayne</span><div ="ecxMsonormal" align="center" style="margin: 0px; padding: 0px; text-align: center; "><hr size="2" width="100%" align="center" style="text-align: -webkit-auto;margin: 0px; padding: 0px; "></span>From:
ccharles@crossroadsrv.com<br style="margin: 0px; padding: 0px; ">Date: Tue, 31 Jul 2012 11:48:46 -0400<br style="margin: 0px; padding: 0px; ">Subject: RE: Emailing: Toshiba TV Install Process.docx<br style="margin: 0px; padding: 0px; ">To:
awresch@hotmail.com</span><div style="margin: 0px; padding: 0px; ">Wayne,</span></span></span></span></span></span>I ordered some different DVD players and now I’m waiting them to come in so that I can see the difference in hardware and get a proper installation time for the service centers who will be swapping them out!</span></span></span></span></span></span>Sincerely,</span></span></span>Chris</span></span></span></span></span></span><div style="margin: 0px; padding: 0px; "><div style="margin: 0px; padding: 3pt 0in 0in; border-style: solid none none; border-top-width: 1pt; border-top-color: rgb181, 196, 223; "><b style="margin: 0px; padding: 0px; ">From:</span>[/b]Wayne Resch [mailto:
awresch@hotmail.com]<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Sent:[/b]Tuesday, July 31, 2012 9:48 AM<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">To:[/b]
ccharles@crossroadsrv.com<br style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Subject:[/b]RE: Emailing: Toshiba TV Install Process.docx</span></span></span><div style="margin: 0px; padding: 0px; ">Chris,<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">I am just following up on your companies decision to correct the DVD sound issue.I am planning to stop into my dealer to get a few items corrected and would hope to have the DVD corrected at the same time.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Thanks again for your help.<br style="margin: 0px; padding: 0px; "><br style="margin: 0px; padding: 0px; ">Wayne Resch</span><div ="ecxMsonormal" align="center" style="margin: 0px; padding: 0px; text-align: center; "><hr size="2" width="100%" align="center" style="text-align: -webkit-auto;margin: 0px; padding: 0px; "></span>From:
ccharles@crossroadsrv.com<br style="margin: 0px; padding: 0px; ">To:
awresch@hotmail.com<br style="margin: 0px; padding: 0px; ">Subject: RE: Emailing: Toshiba TV Install Process.docx<br style="margin: 0px; padding: 0px; ">Date: Wed, 11 Jul 2012 13:57:08 -0400</span><div style="margin: 0px; padding: 0px; ">It’s my pleasure and I hope to rectify your situation!</span></span></span></span></span></span><div style="margin: 0px; padding: 0px; "><b style="margin: 0px; padding: 0px; ">Chris Charles</span>[/b]</span></span><b style="margin: 0px; padding: 0px; ">Service, Sales& SupportCrossRoads RV</span>[/b]</span></span><b style="margin: 0px; padding: 0px; ">Email:
ccharles@crossroadsrv.com</span>[/b]</span></span><b style="margin: 0px; padding: 0px; ">Phone: 260.593.2866 ext.431</span>[/b]</span></span><b style="margin: 0px; padding: 0px; ">Cell: 574.320.0935</span>[/b]</span></span><b style="margin: 0px; padding: 0px; ">305 Hawpatch Drive, Topeka, IN 46571</span>[/b]</span></span><b style="margin: 0px; padding: 0px; ">
www.crossroadsrv.com</span>[/b]</span></span><b style="margin: 0px; padding: 0px; ">
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